Uploaded image for project: 'Atlassian Product Integrations'
  1. Atlassian Product Integrations
  2. API-678

Creating a Jira issue with the Jira Cloud for Outlook doesn't upload attachments

XMLWordPrintable

    • Icon: Bug Bug
    • Resolution: Fixed
    • Icon: Low Low
    • None
    • None
    • Jira Cloud for Outlook
    • None
    • Severity 3 - Minor

      Issue Summary

      The customer has granted EWS API access but the Jira Cloud for Outlook uploads attachments

      Steps to Reproduce

      1. Send an email to create a Jira ticket
      2. Attach a file to it

      Expected Results

      The ticket is created within the attachment

      Actual Results

      The ticket is created without an attachment

      Workaround

      The only available workaround is to upload attachments manually

            [API-678] Creating a Jira issue with the Jira Cloud for Outlook doesn't upload attachments

            Vitalii Saienko (Inactive) added a comment -

            Thank you 1c88c2ce8d5a for confirming.

            I will close this ticket for now. If you have any problems again, let us know here or create a new support request.

            Vitalii Saienko (Inactive) added a comment - Thank you 1c88c2ce8d5a for confirming. I will close this ticket for now. If you have any problems again, let us know here or create a new support request.

            Thomas Jakemeyn added a comment -

            Hello Vitalii,

            It looks indeed much more reliable than it used to be.

            Thomas Jakemeyn added a comment - Hello Vitalii, It looks indeed much more reliable than it used to be.

            Vitalii Saienko (Inactive) added a comment -

            Hi 1c88c2ce8d5a

            Sorry for the delayed response.

            Do you still experience the original problem? I checked the logs on our side and it seems like there are no errors related to your site.

            Vitalii Saienko (Inactive) added a comment - Hi 1c88c2ce8d5a Sorry for the delayed response. Do you still experience the original problem? I checked the logs on our side and it seems like there are no errors related to your site.

            Thomas Jakemeyn added a comment -

            Hello Phumi, Vitalii,

            This problem disappeared for a few days but it is unfortunately back now.
            Any idea when it is going to be fixed?
            It is very annoying and makes us waste a lot of time...

            Thomas Jakemeyn added a comment - Hello Phumi, Vitalii, This problem disappeared for a few days but it is unfortunately back now. Any idea when it is going to be fixed? It is very annoying and makes us waste a lot of time...

            Thomas Jakemeyn added a comment -

            We use Jira Cloud for Outlook (Official) in order to manually turn some emails into Jira issues without leaving Outlook.
            We recently noticed a regression that happens to be major for us.
            When we create a Jira issue from an email that contains attachments, or embedded images, we sometimes get a technical error: Something went wrong while uploading email content.
            The issue is created and its description contains the text of the email.
            However, the attachements as well as the embedded images are all missing.
            We are forced to add them manually, which is a big waste of time.
            As documented in the known issues, we have checked that the permission to use EWS (Exchange Web Services) is granted and we confirm it is.

            Thomas Jakemeyn added a comment - We use Jira Cloud for Outlook (Official) in order to manually turn some emails into Jira issues without leaving Outlook. We recently noticed a regression that happens to be major for us. When we create a Jira issue from an email that contains attachments, or embedded images, we sometimes get a technical error: Something went wrong while uploading email content . The issue is created and its description contains the text of the email. However, the attachements as well as the embedded images are all missing. We are forced to add them manually, which is a big waste of time. As documented in the known issues , we have checked that the permission to use EWS (Exchange Web Services) is granted and we confirm it is.

              vsaienko Vitalii Saienko (Inactive)
              060522e4e917 Phumi
              Affected customers:
              11 This affects my team
              Watchers:
              8 Start watching this issue

                Created:
                Updated:
                Resolved: