[API-678] Creating a Jira issue with the Jira Cloud for Outlook doesn't upload attachments - Create and track feature requests for Atlassian products.

Type: Bug
Resolution: Fixed
Priority: Low
Fix Version/s: None
Affects Version/s: None
Component/s: Jira Cloud for Outlook
Labels:
None

Symptom Severity:
Severity 3 - Minor

Issue Summary

The customer has granted EWS API access but the Jira Cloud for Outlook uploads attachments

Steps to Reproduce

Send an email to create a Jira ticket
Attach a file to it

Expected Results

The ticket is created within the attachment

Actual Results

The ticket is created without an attachment

Workaround

The only available workaround is to upload attachments manually

Assignee:: Vitalii Saienko (Inactive)

Reporter:: Phumi

Affected customers:: 11 This affects my team

Watchers:: 8 Start watching this issue

Created:: 02/Aug/2023 5:52 PM

Updated:: 18/Sep/2023 11:00 AM

Resolved:: 18/Sep/2023 11:00 AM