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Bug
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Resolution: Fixed
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Low
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None
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None
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None
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Severity 3 - Minor
Issue Summary
The customer has granted EWS API access but the Jira Cloud for Outlook uploads attachments
Steps to Reproduce
- Send an email to create a Jira ticket
- Attach a file to it
Expected Results
The ticket is created within the attachment
Actual Results
The ticket is created without an attachment
Workaround
The only available workaround is to upload attachments manually
[API-678] Creating a Jira issue with the Jira Cloud for Outlook doesn't upload attachments
Workflow | Original: JAC Bug Workflow v3 [ 4403240 ] | New: JAC Bug Workflow v4 [ 4567475 ] |
Resolution | New: Fixed [ 1 ] | |
Status | Original: In Progress [ 3 ] | New: Closed [ 6 ] |
Status | Original: Needs Triage [ 10030 ] | New: In Progress [ 3 ] |
Thank you 1c88c2ce8d5a for confirming.
I will close this ticket for now. If you have any problems again, let us know here or create a new support request.