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  1. Atlassian Product Integrations
  2. API-671

Add-in doesn't work and shows "jwt not active" error

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    • Icon: Bug Bug
    • Resolution: Fixed
    • Icon: Medium Medium
    • None
    • None
    • Jira Cloud for Outlook
    • None
    • Minor

      Issue Summary

      When opening a sidepanel of Jira Cloud for Outlook, it shows "jwt not active" error. It started happening on Jun 8.

      Steps to Reproduce

      1. Open add-in sidepanel.
      2. See the error.

      Expected Results

      The add-in should work

      Actual Results

      The below exception is thrown in the xxxxxxx.log file:

      {
  "code": "AUTHENTICATION_FAILED",
  "message": "jwt not active",
  "reqId": "<MASKED>"
}

      Workaround

      Use Outlook Web App (OWA) at https://outlook.com

            [API-671] Add-in doesn't work and shows "jwt not active" error

            Vitalii Saienko (Inactive) made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: Gathering Impact [ 12072 ] New: Closed [ 6 ]

            Vitalii Saienko (Inactive) added a comment -

            The issue has been resolved.

            Vitalii Saienko (Inactive) added a comment - The issue has been resolved.
            Vitalii Saienko (Inactive) made changes -
            Description Original: h3. Issue Summary

            When opening a sidepanel of Jira Cloud for Outlook, it shows "jwt not active" error. It started happening on Jun 8.
            h3. Steps to Reproduce
             # Open add-in sidepanel.
             # See the error.

            h3. Expected Results

            The add-in should work
            h3. Actual Results

            The below exception is thrown in the xxxxxxx.log file:
            {noformat}
            {
              "code": "AUTHENTICATION_FAILED",
              "message": "jwt not active",
              "reqId": "<MASKED>"
            } {noformat}
            h3. Workaround

            Use Outlook Web App (OWA) at https://outlook.com             		New: h3. Issue Summary

            When opening a sidepanel of Jira Cloud for Outlook, it shows "jwt not active" error. It started happening on Jun 8.
            h3. Steps to Reproduce
             # Open add-in sidepanel.
             # See the error.

            h3. Expected Results

            The add-in should work
            h3. Actual Results

            The below exception is thrown in the xxxxxxx.log file:
            {code:json}
            {
              "code": "AUTHENTICATION_FAILED",
              "message": "jwt not active",
              "reqId": "<MASKED>"
            } {code}
            h3. Workaround

            Use Outlook Web App (OWA) at https://outlook.com
            Vitalii Saienko (Inactive) made changes -
            Status Original: Needs Triage [ 10030 ] New: Gathering Impact [ 12072 ]
            Vitalii Saienko (Inactive) created issue -

              vsaienko Vitalii Saienko (Inactive)
              vsaienko Vitalii Saienko (Inactive)
              Affected customers:
              2 This affects my team
              Watchers:
              3 Start watching this issue

                Created:
                Updated:
                Resolved: