[API-671] Add-in doesn't work and shows "jwt not active" error - Create and track feature requests for Atlassian products.

Type: Bug
Resolution: Fixed
Priority: Medium
Fix Version/s: None
Affects Version/s: None
Component/s: Jira Cloud for Outlook
Labels:
None

Symptom Severity:
Minor

Issue Summary

When opening a sidepanel of Jira Cloud for Outlook, it shows "jwt not active" error. It started happening on Jun 8.

Steps to Reproduce

Open add-in sidepanel.
See the error.

Expected Results

The add-in should work

Actual Results

The below exception is thrown in the xxxxxxx.log file:

{
  "code": "AUTHENTICATION_FAILED",
  "message": "jwt not active",
  "reqId": "<MASKED>"
}

Workaround

Use Outlook Web App (OWA) at https://outlook.com

Vitalii Saienko (Inactive) added a comment - 13/Jun/2023 1:34 PM

The issue has been resolved.

Vitalii Saienko (Inactive) added a comment - 13/Jun/2023 1:34 PM The issue has been resolved.

Assignee:: Vitalii Saienko (Inactive)

Reporter:: Vitalii Saienko (Inactive)

Affected customers:: 2 This affects my team

Watchers:: 3 Start watching this issue

Created:: 09/Jun/2023 12:43 PM

Updated:: 13/Jun/2023 1:34 PM

Resolved:: 13/Jun/2023 1:34 PM