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  1. Atlassian Product Integrations
  2. API-671

Add-in doesn't work and shows "jwt not active" error

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Details

    • Bug
    • Resolution: Fixed
    • Medium
    • None
    • None
    • Jira Cloud for Outlook
    • None
    • Minor

    Description

      Issue Summary

      When opening a sidepanel of Jira Cloud for Outlook, it shows "jwt not active" error. It started happening on Jun 8.

      Steps to Reproduce

      1. Open add-in sidepanel.
      2. See the error.

      Expected Results

      The add-in should work

      Actual Results

      The below exception is thrown in the xxxxxxx.log file:

      {
        "code": "AUTHENTICATION_FAILED",
        "message": "jwt not active",
        "reqId": "<MASKED>"
      } 

      Workaround

      Use Outlook Web App (OWA) at https://outlook.com

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            vsaienko Vitalii Saienko (Inactive)
            vsaienko Vitalii Saienko (Inactive)
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            Dates

              Created:
              Updated:
              Resolved: