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  1. Atlassian Product Integrations
  2. API-591

As an admin I want to control the SLA format displayed when exporting using Jira Cloud for Excel

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Details

    • Suggestion
    • Resolution: Unresolved
    • None
    • Jira Cloud for Excel
    • None

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    Description

      Issue Summary

      As an admin I want to control the SLA format displayed when exporting using Jira Cloud for Excel. At the moment uses a XXhh YYmm format, different to the default one used by the UI XX:YY

      Steps to Reproduce

      1. Access an instance with Jira Cloud for Excel
      2. Go to Issues and access a filter that displays issues from a Service Management project with SLAs configured
      3. Evidence that the displayed format for Time to SLA field is XX:YY
      4. Export using Jira Cloud for Excel, evidence that the displayed format for Time to SLA field is XXhh YYmm

      Expected Results

      As an admin I want to control the SLA format displayed when exporting using Jira Cloud for Excel, or see the same format as displayed in the List view or exporting to CSV.

      Actual Results

      The SLA field shows a different format than the CSV export or the field in the List view.

      This format matches with the information displayed within the ticket for this field, but not the native export

      Workaround

      Export the issues as CSV, using Export > Export Excel CSV

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            vsaienko Vitalii Saienko
            91ab64c19c3b Alejandro Scuncia
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            Dates

              Created:
              Updated: