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  1. Atlassian Product Integrations
  2. API-581

Can't subscribe a channel after it was migrated to a new Slack workspace

    • Icon: Bug Bug
    • Resolution: Unresolved
    • Icon: Low Low
    • None
    • None
    • Jira Cloud for Slack
    • None
    • Minor

      Issue Summary

      After migrating data from one Slack workspace with Slack integration to another it adds a connection to a channel in an old Slack workspace instead of to a new one.

      Steps to Reproduce

      1. Create a connection for channel #test in Slack workspace A.
      2. Migrate data from Slack workspace A to Slack workspace B.
      3. Remove the connection for channel #test in Slack workspace A.
      4. Create a new connection for the same channel #test but in Slack workspace B.

      Expected Results

      It should create a connection for channel #test in Slack workspace B.

      Actual Results

      It creates a connection for channel #test in Slack workspace A instead of B.

      Workaround

      Unable to subscribe to Slack channel after workspace migration

      • Users can create a new channel in a new Slack workspace and create a connection there or use the channel which didn't have any connections when it was part of an old Slack workspace.
      • Reach out to support (the engineering team can perform a manual clean-up on their side).

              Unassigned Unassigned
              vsaienko Vitalii Saienko (Inactive)
              Affected customers:
              2 This affects my team
              Watchers:
              5 Start watching this issue

                Created:
                Updated: