Uploaded image for project: 'Atlassian Product Integrations'
  1. Atlassian Product Integrations
  2. API-513

Multiple Slack workspaces within an enterprise grid may cause communication issues with the Slack bot

XMLWordPrintable

    • Icon: Bug Bug
    • Resolution: Unresolved
    • Icon: Low Low
    • None
    • None
    • Confluence Cloud for Slack
    • None
    • Severity 3 - Minor

      Issue Summary

      Having multiple workspaces within an enterprise grid may cause users to be unable to link their Slack profile with Confluence/Jira. This happens because the user has access to one workspace and not the other. Then, running the bot commands links the Atlassian products to the wrong workspace.

      This is reproducible on Data Center: (yes) / (no)

      Not sure.

      Steps to Reproduce

      1. Step 1
      2. Step 2

      Expected Results

      The user should be able to see Jira/Confluence links on their Slack channels.

      Actual Results

      The user get the following error message when trying to link the two products:

      You've logged in to wrong Slack workspace
Error code: WRONG_ID

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

              Unassigned Unassigned
              9574dabfb3a9 Matheus Z
              Affected customers:
              0 This affects my team
              Watchers:
              1 Start watching this issue

                Created:
                Updated: