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  1. Atlassian Product Integrations
  2. API-512

Custom multiline text fields do not show default value on the "Create issue" screen

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    • Icon: Bug Bug
    • Resolution: Unresolved
    • Icon: Low Low
    • None
    • None
    • Jira Cloud for Outlook
    • None
    • Minor

      Issue Summary

      Custom multiline text (paragraph) fields do not show default value for company-managed projects on the "Create issue" screen

      Steps to Reproduce

      1. Create a company-managed project.
      2. Create a custom multiline (paragraph) field and set a default value for it.
      3. Add this field to the project.
      4. Try to create an issue in Jira Cloud for Outlook add-in, the default value for that field is not prepopulated.

      Expected Results

      Default values for custom multiline text fields should be prepopulated on the Create issue form

      Actual Results

      No default values for custom multiline text fields

      Workaround

      Currently, if you do not type any text in such fields in Jira Cloud for Outlook add-in, the default value will still be used in the created issue. If you type anything, the default value will be overridden.

      Note, this issue is caused by this bug in Jira REST API https://jira.atlassian.com/browse/JRACLOUD-74741. Once that issue is resolved, the Jira Cloud for Outlook will automatically start showing default values.

            [API-512] Custom multiline text fields do not show default value on the "Create issue" screen

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              vsaienko Vitalii Saienko (Inactive)
              vsaienko Vitalii Saienko (Inactive)
              Affected customers:
              2 This affects my team
              Watchers:
              3 Start watching this issue

                Created:
                Updated: