Issue Summary

Pasting a customer portal link in Slack creates a preview using the agent portal link. Then when the recipient clicks the preview (instead of actually clicking the customer portal link), they are not able to access the request because they are not directed to the customer portal.

This is reproducible on Data Center: ?

Steps to Reproduce

1. In Slack instance that is connected to a Jira Cloud instance, in a channel or DM paste a customer portal ticket link: https://ABCD.atlassian.net/servicedesk/customer/portal/1/ABCD-123
2. A preview gets generated by Jira Cloud but it uses the agent portal link which prevents the user from accessing the issue since they only have Customer Portal permissions: https://ABCD.atlassian.net/servicedesk/browse/ABCD-123

Expected Results

Load a preview using the Customer Portal link: https://ABCD.atlassian.net/servicedesk/customer/portal/1/ABCD-123

Actual Results

A preview is loaded using the agent view link: https://ABCD.atlassian.net/servicedesk/browse/ABCD-123

Workaround

Delete the preview before sending the Slack message.