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Bug
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Resolution: Answered
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Low
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None
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1.0
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None
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Severity 3 - Minor
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Issue Summary
Setting up an IP allow list prevents Jira Cloud for Excel from connecting to the instance.
Steps to Reproduce
- Set up an IP allow list
- Install Jira Cloud for Excel
- Authorize Jira Cloud for Excel to use your account
- Try using Jira Cloud for Excel
Expected Results
Jira Cloud for Excel should be able to connect to the instance and work normally.
Actual Results
Authorization works but Excel does not update (using Autoreport feature)
Workaround
If you restrict access to your Jira Cloud instance, please add these IP addresses to your allow list:
34.86.33.169, 34.86.254.214, 34.86.159.247, 35.188.250.227, 34.86.95.48, 34.86.125.23, 34.86.25.26, 34.86.189.204, 34.86.118.203, 34.86.202.157, 34.86.8.82, 34.86.247.165
This applies to Jira for Google Sheets, Jira for Excel, and the export to Google Sheets/Excel from Jira.
[API-504] IP allow list prevents Jira Cloud for Excel from connecting
Remote Link | New: This issue links to "Page (Confluence)" [ 631873 ] |
Resolution | New: Answered [ 9 ] | |
Status | Original: Gathering Impact [ 12072 ] | New: Closed [ 6 ] |
Current Status |
New:
{panel:title=Atlassian Update – 04 Apr 2022|borderStyle=solid|borderColor=#deebff|titleBGColor=#deebff|bgColor=#ffffff}
If you restrict access to your Jira Cloud instance, please add these IP addresses to your allow list: {code:java} 34.86.33.169, 34.86.254.214, 34.86.159.247, 35.188.250.227, 34.86.95.48, 34.86.125.23, 34.86.25.26, 34.86.189.204, 34.86.118.203, 34.86.202.157, 34.86.8.82, 34.86.247.165 {code} This applies to Jira for Google Sheets, Jira for Excel, and the export to Google Sheets/Excel from Jira. {panel} |
Description |
Original:
h3. Issue Summary
Setting up an IP allow list prevents Jira Cloud for Excel from connecting to the instance. h3. Steps to Reproduce # Set up an IP allow list # Install Jira Cloud for Excel # Authorize Jira Cloud for Excel to use your account # Try using Jira Cloud for Excel h3. Expected Results Jira Cloud for Excel should be able to connect to the instance and work normally. h3. Actual Results Authorization works but Excel does not update (using Autoreport feature) h3. Workaround If you restrict access to your Jira Cloud instance, please add these IP addresses to your allow list: {{34.86.33.169, 34.86.254.214, 34.86.159.247, 35.188.250.227, 34.86.95.48, 34.86.125.23, 34.86.25.26, 34.86.189.204, 34.86.118.203, 34.86.202.157, 34.86.8.82, 34.86.247.165}} This applies to Jira for Google Sheets, Jira for Excel, and the export to Google Sheets/Excel from Jira. |
New:
h3. Issue Summary
Setting up an IP allow list prevents Jira Cloud for Excel from connecting to the instance. h3. Steps to Reproduce # Set up an IP allow list # Install Jira Cloud for Excel # Authorize Jira Cloud for Excel to use your account # Try using Jira Cloud for Excel h3. Expected Results Jira Cloud for Excel should be able to connect to the instance and work normally. h3. Actual Results Authorization works but Excel does not update (using Autoreport feature) h3. Workaround If you restrict access to your Jira Cloud instance, please add these IP addresses to your allow list: {code} 34.86.33.169, 34.86.254.214, 34.86.159.247, 35.188.250.227, 34.86.95.48, 34.86.125.23, 34.86.25.26, 34.86.189.204, 34.86.118.203, 34.86.202.157, 34.86.8.82, 34.86.247.165 {code} This applies to Jira for Google Sheets, Jira for Excel, and the export to Google Sheets/Excel from Jira. |
Description |
Original:
h3. Issue Summary
Setting up an IP allow list prevents Jira Cloud for Excel from connecting to the instance. h3. Steps to Reproduce # Set up an IP allow list # Install Jira Cloud for Excel # Authorize Jira Cloud for Excel to use your account # Try using Jira Cloud for Excel h3. Expected Results Jira Cloud for Excel should be able to connect to the instance and work normally. h3. Actual Results Authorization works but Excel does not update (using Autoreport feature) h3. Workaround Please contact [Atlassian support|https://support.atlassian.com/contact/#/] referencing this bug report so we can apply a workaround to fix this. |
New:
h3. Issue Summary
Setting up an IP allow list prevents Jira Cloud for Excel from connecting to the instance. h3. Steps to Reproduce # Set up an IP allow list # Install Jira Cloud for Excel # Authorize Jira Cloud for Excel to use your account # Try using Jira Cloud for Excel h3. Expected Results Jira Cloud for Excel should be able to connect to the instance and work normally. h3. Actual Results Authorization works but Excel does not update (using Autoreport feature) h3. Workaround If you restrict access to your Jira Cloud instance, please add these IP addresses to your allow list: {{34.86.33.169, 34.86.254.214, 34.86.159.247, 35.188.250.227, 34.86.95.48, 34.86.125.23, 34.86.25.26, 34.86.189.204, 34.86.118.203, 34.86.202.157, 34.86.8.82, 34.86.247.165}} This applies to Jira for Google Sheets, Jira for Excel, and the export to Google Sheets/Excel from Jira. |
Status | Original: Needs Triage [ 10030 ] | New: Gathering Impact [ 12072 ] |