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Suggestion
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Resolution: Unresolved
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None
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None
Issue Summary
In the Jira Cloud for Slack application, there's no possibility to create a ticket on behalf of other JSM customers.
Expected Results
It would be nice to have the option to create a ticket on behalf of other customers.
workaround
Open a ticket through the portal or change the reporter after issue creation.
[API-485] Ability to create ticket on behalf of Service Management Customer (Jira for Slack app)
| Summary | Original: Can't create ticket on behalf of Service Management Customer (Jira for Slack app) | New: Ability to create ticket on behalf of Service Management Customer (Jira for Slack app) |
| Description |
Original:
h3. Issue Summary
In the Jira Cloud for Slack application, there's no possibility to create a ticket on behalf of another JSM customer. h3. Expected Results It would be nice to have the option to create a ticket on behalf of other customers. h3. workaround Open a ticket through the portal or change the reporter after issue creation. |
New:
h3. Issue Summary
In the Jira Cloud for Slack application, there's no possibility to create a ticket on behalf of other JSM customers. h3. Expected Results It would be nice to have the option to create a ticket on behalf of other customers. h3. workaround Open a ticket through the portal or change the reporter after issue creation. |
| Summary | Original: Can't create on behalf of Service Management Customer | New: Can't create ticket on behalf of Service Management Customer (Jira for Slack app) |
| Description |
Original:
h3. Issue Summary
In the Jira Service Management Cloud for Slack application, when you fill the "On behalf of" field in the ticket of a reporter, the actual ticket created inputs the reporter value with the person who raised the ticket via Slack instead. h3. Steps to Reproduce # Create a Jira Service Desk Issue via Slack # Fill up the fields and the "On Behalf Of" with a reporter value. # Complete the action by clicking on "Create" h3. Expected Results When User A creates a ticket on behalf of Reporter B, in the Service Desk project, the value of the reporter field is "Reporter B". h3. Actual Results When User A creates a ticket on behalf of Reporter B, in the Service Management project, the value of the reporter field is we cant put the person who requested help on the field, we can only assign to the tech. h3. Workaround None |
New:
h3. Issue Summary
In the Jira Cloud for Slack application, there's no possibility to create a ticket on behalf of another JSM customer. h3. Expected Results It would be nice to have the option to create a ticket on behalf of other customers. h3. workaround Open a ticket through the portal or change the reporter after issue creation. |
| Description |
Original:
h3. Summary
Currently, you must click on the 3 dots in a message to create tickets. h3. Expected Results Would be nice to have this setting to allow users to create tickets easely. |
New:
h3. Issue Summary
In the Jira Service Management Cloud for Slack application, when you fill the "On behalf of" field in the ticket of a reporter, the actual ticket created inputs the reporter value with the person who raised the ticket via Slack instead. h3. Steps to Reproduce # Create a Jira Service Desk Issue via Slack # Fill up the fields and the "On Behalf Of" with a reporter value. # Complete the action by clicking on "Create" h3. Expected Results When User A creates a ticket on behalf of Reporter B, in the Service Desk project, the value of the reporter field is "Reporter B". h3. Actual Results When User A creates a ticket on behalf of Reporter B, in the Service Management project, the value of the reporter field is we cant put the person who requested help on the field, we can only assign to the tech. h3. Workaround None |