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Bug
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Resolution: Fixed
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Low
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None
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1.0
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None
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Severity 3 - Minor
Issue Summary
Exporting search results with a high number of fields to Excel will often result in errors and timeouts.
Steps to Reproduce
- Create a search that returns a high number of issues (~1k tickets should work)
- Add multiple columns to the search results. If possible, add SLA fields, as they seem to have a higher impact.
- Export the results by clicking on "Open on Microsoft Excel".
Expected Results
The query results will open on Excel or the file will be successfully downloaded.
Actual Results
Workaround
- Use the "Open in Google sheets" instead. (The bug doesn't seem to affect the Google sheets export)
- Export fewer fields and combine the two files later.
- Example: Export the Issue Key and the SLA fields apart from the rest of the fields.
- is related to
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JST-811412 Loading...
- mentioned in
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Page Loading...
[API-474] Timeout errors when exporting search results to Excel
Resolution | New: Fixed [ 1 ] | |
Status | Original: In Progress [ 3 ] | New: Closed [ 6 ] |
Remote Link | New: This issue links to "Page (Confluence)" [ 823592 ] |
Remote Link | New: This issue links to "JST-811412 (Atlassian Support System)" [ 697439 ] |
Status | Original: Needs Triage [ 10030 ] | New: In Progress [ 3 ] |
Assignee | New: Vitalii Saienko [ vsaienko ] |
Description |
Original:
h3. Issue Summary
Exporting search results with a high number of fields to Excel will often result in errors and timeouts. h3. Steps to Reproduce # Create a search that returns a high number of issues (~1k tickets should work) # Add multiple columns to the search results. If possible, add SLA fields, as they seem to have a higher impact. # Export the results by clicking on "Open on Microsoft Excel". !image-2021-10-19-09-41-17-839.png|thumbnail! h3. Expected Results The query results will open on Excel or the file will be successfully downloaded. h3. Actual Results An error will happen: !image-2021-10-19-09-42-31-770.png|thumbnail! h3. Workaround Use the "Open in Google sheets" instead. |
New:
h3. Issue Summary
Exporting search results with a high number of fields to Excel will often result in errors and timeouts. h3. Steps to Reproduce # Create a search that returns a high number of issues (~1k tickets should work) # Add multiple columns to the search results. If possible, add SLA fields, as they seem to have a higher impact. # Export the results by clicking on "Open on Microsoft Excel". !image-2021-10-19-09-41-17-839.png|thumbnail! h3. Expected Results The query results will open on Excel or the file will be successfully downloaded. h3. Actual Results An error will happen: !image-2021-10-19-09-42-31-770.png|thumbnail! h3. Workaround * Use the "Open in Google sheets" instead. (The bug doesn't seem to affect the Google sheets export) * Export fewer fields and combine the two files later. ** Example: Export the *Issue Key* and the *SLA* fields apart from the rest of the fields. |
Description |
Original:
h3. Issue Summary
Exporting a search results with a high number of fields to Excel will often result in errors and timeouts. h3. Steps to Reproduce # Create a search that returns a hight number of issues (~1k tickets should work) # Add multiple columns to the search results. If possible, add SLA fields, as they seem to have a higher impact. # Export the results by clicking on "Open on Microsoft Excel". !image-2021-10-19-09-41-17-839.png|thumbnail! h3. Expected Results The query results will open on Excel or the file will be successfully downloaded. h3. Actual Results An error will happen: !image-2021-10-19-09-42-31-770.png|thumbnail! h3. Workaround Use the "Open in Google sheets" instead. |
New:
h3. Issue Summary
Exporting search results with a high number of fields to Excel will often result in errors and timeouts. h3. Steps to Reproduce # Create a search that returns a high number of issues (~1k tickets should work) # Add multiple columns to the search results. If possible, add SLA fields, as they seem to have a higher impact. # Export the results by clicking on "Open on Microsoft Excel". !image-2021-10-19-09-41-17-839.png|thumbnail! h3. Expected Results The query results will open on Excel or the file will be successfully downloaded. h3. Actual Results An error will happen: !image-2021-10-19-09-42-31-770.png|thumbnail! h3. Workaround Use the "Open in Google sheets" instead. |
Hi all,
We have made some significant improvements in our architecture to better handle the load of the ever increasing demand for the Issue imports. We see that the errors have gone down by 95% after the changes have been rolled out. If you face import issues, try the following:
Feel free to reach out in case you face persistent issues. Thank you!