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  1. Atlassian Product Integrations
  2. API-468

Importing issue in Excel results in error and never finish

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    • Icon: Bug Bug
    • Resolution: Fixed
    • Icon: Low Low
    • None
    • None
    • Jira Cloud for Excel
    • Minor

      Issue Summary

      When trying to import some number of issues (e.g. 5000), it doesn't work and results in "Oops... Something went wrong. Try importing again" error. Lowering the issue limit to 2500 resolve the problem

      Steps to Reproduce

      1. Open Excel and Jira Cloud for Excel add-in.
      2. Go to "Fields" tab and select fields which can contain a lot of text data.
      3. Set maximum issues to 5000 (in some cases the limit might be higher or lower, depends on the issue data volume).
      4. Click "Refresh data" and observe the error.

      Expected Results

      All issues are imported.

      Actual Results

      It doesn't import all issues.

      Workaround

      There are two options:

      • Find the "Max rows" value that works and use it
      • Deselect fields in the "Fields" tab which potentially can contain a lot of text data (e.g. description).

       

            [API-468] Importing issue in Excel results in error and never finish

            Samyak Mehta made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: In Progress [ 3 ] New: Closed [ 6 ]
            Max made changes -
            Remote Link Original: This issue links to "PNL-1093 (Jira)" [ 581224 ] New: This issue links to "JCSS-386 (pi-dev-sandbox.atlassian.net)" [ 581224 ]
            Abhishek Singh made changes -
            Labels New: jsm-s16
            RS Dela Peña made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 603962 ]
            Diptajeet Datta made changes -
            Attachment Original: image-1.png [ 411027 ]
            Diptajeet Datta made changes -
            Attachment New: image-1.png [ 411027 ]
            Vitalii Saienko (Inactive) made changes -
            Status Original: Needs Triage [ 10030 ] New: In Progress [ 3 ]
            Cristiano made changes -
            Comment [ A comment with security level 'atlassian-staff' was removed. ]
            Vitalii Saienko (Inactive) made changes -
            Remote Link Original: This issue links to "PNL-1093 (Jira)" [ 581224 ] New: This issue links to "PNL-1093 (Jira)" [ 581224 ]
            Vitalii Saienko (Inactive) made changes -
            Remote Link New: This issue links to "PNL-1093 (Jira)" [ 581224 ]
            Vitalii Saienko (Inactive) created issue -

              Unassigned Unassigned
              vsaienko Vitalii Saienko (Inactive)
              Affected customers:
              12 This affects my team
              Watchers:
              27 Start watching this issue

                Created:
                Updated:
                Resolved: