Uploaded image for project: 'Atlassian Product Integrations'
  1. Atlassian Product Integrations
  2. API-468

Importing issue in Excel results in error and never finish

    XMLWordPrintable

Details

    • Bug
    • Status: In Progress (View Workflow)
    • Low
    • Resolution: Unresolved
    • None
    • None
    • Jira Cloud for Excel
    • None
    • Minor

    Description

      Issue Summary

      When trying to import some number of issues (e.g. 5000), it doesn't work and results in "Oops... Something went wrong. Try importing again" error. Lowering the issue limit to 2500 resolve the problem

      Steps to Reproduce

      1. Open Excel and Jira Cloud for Excel add-in.
      2. Go to "Fields" tab and select fields which can contain a lot of text data.
      3. Set maximum issues to 5000 (in some cases the limit might be higher or lower, depends on the issue data volume).
      4. Click "Refresh data" and observe the error.

      Expected Results

      All issues are imported.

      Actual Results

      It doesn't import all issues.

      Workaround

      There are two options:

      • Find the "Max rows" value that works and use it
      • Deselect fields in the "Fields" tab which potentially can contain a lot of text data (e.g. description).

       

      Attachments

        Issue Links

          Activity

            People

              Unassigned Unassigned
              vsaienko Vitalii Saienko
              Votes:
              3 Vote for this issue
              Watchers:
              14 Start watching this issue

              Dates

                Created:
                Updated: