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  1. Atlassian Product Integrations
  2. API-443

Create Issue from Slack incorrectly shows Parent field in Team Managed projects

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    • Icon: Bug Bug
    • Resolution: Fixed
    • Icon: Low Low
    • None
    • 1.0
    • Jira Cloud for Slack
    • None
    • Severity 3 - Minor

      Issue Summary

      Using the "Create issue from" dialogue in Slack, the "Parent" field is shown for the "Task" issue type. Selecting the dropdown shows no results, even if there are epics in the project. This affects Team Managed (formerly known as next-gen) projects, not Company Managed projects.

      Steps to Reproduce

      1. Connect a Jira instance to Slack
      2. Create a Team Managed project
      3. Create an Epic in the project 
      4. In Slack, use the "Create Issue from" action to create an issue from a message
      5. Select the Team Managed project, and "Task" as the issue type

      Expected Results

      The task is able to be linked to a parent epic from the Create screen in Slack

      Actual Results

      The "Parent" field shows "No result" when selected

      Workaround

      Create the issue without selecting a Parent Epic / Epic Link in Slack. Once the issue is created and the Jira Cloud app gives you the issue key, open the issue in the Jira interface. Use the "Add parent" action in Jira to add the Task to an Epic.

        1. image-2021-07-29-15-26-39-869.png
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            [API-443] Create Issue from Slack incorrectly shows Parent field in Team Managed projects

            Chris Schaller added a comment -

            Doesn't work for me.

            Chris Schaller added a comment - Doesn't work for me.

            Luiz Silva added a comment -

            We were able to determine the app was incorrectly caching some project field data. Switching between team-managed and company-managed projects is likely the trigger.

            The bug has been fixed, so the "Parent Epic" should be properly rendered now.

            Luiz Silva added a comment - We were able to determine the app was incorrectly caching some project field data. Switching between team-managed and company-managed projects is likely the trigger. The bug has been fixed, so the "Parent Epic" should be properly rendered now.

              lsilva Luiz Silva
              deads@atlassian.com Daniel Eads
              Affected customers:
              0 This affects my team
              Watchers:
              4 Start watching this issue

                Created:
                Updated:
                Resolved: