[API-439] Jira Cloud for Excel add-in is stuck on loading screen - Create and track feature requests for Atlassian products.

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Type: Bug
Resolution: Fixed
Priority: Low
Fix Version/s: None
Affects Version/s: 1.0
Component/s: Jira Cloud for Excel
Labels:
None

Symptom Severity:
Severity 3 - Minor

Issue Summary

Since Friday, the add-in stopped working and is stuck on the loading screen. This issue only happens on older versions of Excel Desktop on Windows.

Steps to Reproduce

Install Jira Cloud for Excel and open it in Excel Desktop.

Expected Results

Add-in launches successfully

Actual Results

Add-in is stuck on the loading screen

Workaround

Install the latest version of the Excel Desktop app or use Excel Online.

Form Name

Assignee:: Unassigned

Reporter:: Vitalii Saienko (Inactive)

Affected customers:: 0 This affects my team

Watchers:: 15 Start watching this issue

Created:: 12/Jul/2021 1:21 PM

Updated:: 13/Oct/2022 1:43 PM

Resolved:: 12/Jul/2021 9:01 PM