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  1. Atlassian Product Integrations
  2. API-439

Jira Cloud for Excel add-in is stuck on loading screen

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    • Icon: Bug Bug
    • Resolution: Fixed
    • Icon: Low Low
    • None
    • 1.0
    • Jira Cloud for Excel
    • None
    • Severity 3 - Minor

      Issue Summary

      Since Friday, the add-in stopped working and is stuck on the loading screen. This issue only happens on older versions of Excel Desktop on Windows.

      Steps to Reproduce

      Install Jira Cloud for Excel and open it in Excel Desktop.

      Expected Results

      Add-in launches successfully

      Actual Results

      Add-in is stuck on the loading screen

      Workaround

      Install the latest version of the Excel Desktop app or use Excel Online.

            [API-439] Jira Cloud for Excel add-in is stuck on loading screen

            Helene Brustel added a comment -

            No solution here, only a workaround... 

            Helene Brustel added a comment - No solution here, only a workaround... 

            fabrizio.pugliese added a comment -

            I have the same issue from a week. Jira Cloud for Excel is always loading but nothing is showed.

            fabrizio.pugliese added a comment - I have the same issue from a week. Jira Cloud for Excel is always loading but nothing is showed.

            Vitalii Saienko (Inactive) added a comment -

            Hi 9caba1d5f64e and 8965d1412b54

            I'd recommend reaching out to Atlassian support via https://support.atlassian.com/contact/

            But usually, if the add-in is not showing up, I'd recommend reinstalling it first and see if it resolves the issue.

            Vitalii Saienko (Inactive) added a comment - Hi 9caba1d5f64e and 8965d1412b54 I'd recommend reaching out to Atlassian support via https://support.atlassian.com/contact/ But usually, if the add-in is not showing up, I'd recommend reinstalling it first and see if it resolves the issue.

            Anthony Smidl added a comment -

            Mine works on my computer, however other users do not have it working, is there any action and can this be reopened as bug or should we add ticket for this support?

            Anthony Smidl added a comment - Mine works on my computer, however other users do not have it working, is there any action and can this be reopened as bug or should we add ticket for this support?

            Anthony Smidl added a comment -

            We are having this issue at Rockwell Automation as well, user doesn't not see the screen

            Anthony Smidl added a comment - We are having this issue at Rockwell Automation as well, user doesn't not see the screen

            Christian.Jung added a comment -

            Jira add in disappeared after system update. Now it's also gone from File > Options > Add-Ins, but I seem to have it under Insert > Get Add-Ins. 

            Only issue is: tells me it's "Loading Add Ins" and nothing happens. Tried this a few times, incl. reboot etc. 

            PLEASE FIX ASAP

            Christian.Jung added a comment - Jira add in disappeared after system update. Now it's also gone from File > Options > Add-Ins, but I seem to have it under Insert > Get Add-Ins.  Only issue is: tells me it's "Loading Add Ins" and nothing happens. Tried this a few times, incl. reboot etc.  PLEASE FIX ASAP

            Deleted Account (Inactive) added a comment -

            @Prasad Damodharan - I suggest you open a new ticket for your issue by contacting support, as this ticket is closed.

            Note: this bug is resolved for me and others so I think you may have a different issue Prasad. One thing to try would be turning off VPN or trying to connect from a different network to establish whether your network is restricting you.

            Deleted Account (Inactive) added a comment - @Prasad Damodharan - I suggest you open a new ticket for your issue by contacting support, as this ticket is closed. Note: this bug is resolved for me and others so I think you may have a different issue Prasad. One thing to try would be turning off VPN or trying to connect from a different network to establish whether your network is restricting you.

            Prasad Damodharan added a comment -

            Any update

            Prasad Damodharan added a comment - Any update

            Prasad Damodharan added a comment -

            From Frankenmuth, we are still facing the issue

            Prasad Damodharan added a comment - From Frankenmuth, we are still facing the issue

            Charlie Ruhs added a comment - - edited

            This is still not working for me. I'm on Excel Version 2106 (Build 14131.20320) and pull the latest Jira for Excel plugin, but I still just get a spinning circle. Any help on this is appreciated as it is blocking my work currently.

             

            Looks like this was a connection issue, not an issue with the plugin. 

            Charlie Ruhs added a comment - - edited This is still not working for me. I'm on Excel Version 2106 (Build 14131.20320) and pull the latest Jira for Excel plugin, but I still just get a spinning circle. Any help on this is appreciated as it is blocking my work currently.   Looks like this was a connection issue, not an issue with the plugin. 

              Unassigned Unassigned
              vsaienko Vitalii Saienko (Inactive)
              Affected customers:
              0 This affects my team
              Watchers:
              15 Start watching this issue

                Created:
                Updated:
                Resolved: