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  1. Atlassian Product Integrations
  2. API-439

Jira Cloud for Excel add-in is stuck on loading screen

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Details

    • Bug
    • Resolution: Fixed
    • Low
    • None
    • 1.0
    • Jira Cloud for Excel
    • None
    • Severity 3 - Minor

    Description

      Issue Summary

      Since Friday, the add-in stopped working and is stuck on the loading screen. This issue only happens on older versions of Excel Desktop on Windows.

      Steps to Reproduce

      Install Jira Cloud for Excel and open it in Excel Desktop.

      Expected Results

      Add-in launches successfully

      Actual Results

      Add-in is stuck on the loading screen

      Workaround

      Install the latest version of the Excel Desktop app or use Excel Online.

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            Unassigned Unassigned
            vsaienko Vitalii Saienko
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            Dates

              Created:
              Updated:
              Resolved: