Add the ability to create Jira Service Management tickets via MS teams

Description

At this time MS Teams integration creates Jira Core/Software tickets that only have issue type configuration.

Suggest resolution

Add the ability to use Jira Service Management ticket with a valid "Request Type" so the tickets can be available at the customer portal.

Workaround

We can use legacy JSM automation to set the request type:

• Automatically set Customer Request Type When Issue is Created via Jira