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  1. Atlassian Product Integrations
  2. API-393

Add the ability to create Jira Service Management tickets via MS teams

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    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
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    • Jira Cloud for Teams
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      Description

      At this time MS Teams integration creates Jira Core/Software tickets that only have issue type configuration.

      Suggest resolution

      Add the ability to use Jira Service Management ticket with a valid "Request Type" so the tickets can be available at the customer portal.

      Workaround

      We can use legacy JSM automation to set the request type:

            [API-393] Add the ability to create Jira Service Management tickets via MS teams

            kai.kursten added a comment -

            We would also like to be able to select the request type in Teams when creating a ticket from a message. This option is available in the Outlook addin, but unfortunately not in teams. Without the request type specified, our users do not receive any notifications when we create a ticket from a message. 

            kai.kursten added a comment - We would also like to be able to select the request type in Teams when creating a ticket from a message. This option is available in the Outlook addin, but unfortunately not in teams. Without the request type specified, our users do not receive any notifications when we create a ticket from a message. 

              Unassigned Unassigned
              tbehm@atlassian.com Thiago Behm.
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                Created:
                Updated: