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  1. Atlassian Product Integrations
  2. API-341

Comments sent from Slack to JSM are always public to customers

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      When integrating Slack to JSM (Formerly Jira Service desk), all the comments made directly from the Slack in JSM issues are visible to both agents and customers.

      Please, allow the selection of visibility (Internal or Public) from the slack channel.

              Unassigned Unassigned
              pgoncalves Petter Gonçalves
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