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  1. Jira Software Data Center
  2. JSWSERVER-21868

User is getting Please check if xxxxxxx is valid Jira unique ID while authorization in MS Teams

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      Issue Summary

      When user tries to authorize it gives  the following message even though they use the ID Code from jira listed in the instruction. Please check if xxxxxxxxxxxxxxxxxx is valid Jira unique ID and Jira Server for Microsoft Teams app for your organization is installed

      Steps to Reproduce

      1. Type "connect" in MS Teams for Jira Server Bot
      2. Sign in with Microsoft account
      3. Click Authorize
      4. Enter Jira ID to connect to your Jira Server instance 
      5. Click "Connect" 

      Expected Results

      Authorization is successful 

      Actual Results

      The below exception is thrown in the xxxxxxx.log file:

      [c.m.teams.service.SignalRService] startConnectionIfDisconnected() error (java.lang.RuntimeException): java.io.IOException: Unexpected response code for CONNECT: 403
 Caesium-1-4 INFO ServiceRunner     [c.m.teams.service.SignalRService] SignalR connection is currently false

      Workaround

      See this KB for some of the common problems https://confluence.atlassian.com/jirakb/connecting-microsoft-teams-to-jira-fails-1047553934.html

      There is also a possibility of having a PKIX error (Certification issue). If started to appear through the logs, the MSTEAMS will show as INACTIVE on the configuration page and the app will that wrong Unique Jira ID is used. The PKIX issue can be fixed by adding the certifications of SignalR and Azure in the Java TrustStore.

            [JSWSERVER-21868] User is getting Please check if xxxxxxx is valid Jira unique ID while authorization in MS Teams

            ChristopherChilds added a comment -

            If I disconnect from Teams, Connect and then re-Auth this seems to work for me. Anyone else using this solution?

            ChristopherChilds added a comment - If I disconnect from Teams, Connect and then re-Auth this seems to work for me. Anyone else using this solution?

            Roman Izghorev added a comment - - edited

            The same issue on the Jira Server 8.22.6, trying to connect MS Teams with the Jira Server is showing the following error, despite the fact ID is taken from MS Teams App on Jira

            Roman Izghorev added a comment - - edited The same issue on the Jira Server 8.22.6, trying to connect MS Teams with the Jira Server is showing the following error , despite the fact ID is taken from MS Teams App on Jira

            Yannick Bergeron added a comment -

            same issue here with 8.20.1

             

            We had a test env which was loaded from the prod db. Trying to autorize MS Teams with Jira prod opened the test url. This is when I figured both prod and test were using the same Jira ID. Once I removed the MS Teams integration for Jira in test, I get this message: 
            Please check if xxx (xxx being my Jira ID) is valid Jira unique ID and Jira Server for Microsoft Teams app for your organization is installed.

            Trying to figure how I can get my prod instance the single owner of this id

            Yannick Bergeron added a comment - same issue here with 8.20.1   We had a test env which was loaded from the prod db. Trying to autorize MS Teams with Jira prod opened the test url. This is when I figured both prod and test were using the same Jira ID. Once I removed the MS Teams integration for Jira in test, I get this message:  Please check if xxx (xxx being my Jira ID) is valid Jira unique ID and Jira Server for Microsoft Teams app for your organization is installed. Trying to figure how I can get my prod instance the single owner of this id

            Janco Hoekstra added a comment -

            Same Issue here...

             

            Janco Hoekstra added a comment - Same Issue here...  

            Dayanand added a comment -

            Even we too

            Dayanand added a comment - Even we too

            Alexander Wüstner added a comment -

            We are having this Issue too.

            Alexander Wüstner added a comment - We are having this Issue too.

              Unassigned Unassigned
              zvorona@atlassian.com Zoryana Vorona (Inactive)
              Affected customers:
              6 This affects my team
              Watchers:
              11 Start watching this issue

                Created:
                Updated: