Jira Cloud for CRM doesn't work with next-gen projects

Bug Fix Policy

At the moment, we can't set an ETA for the fix to be released, since there's a number of factors that determine how our product team prioritizes bugfixes.
You can learn more by reading Atlassian Cloud Bug Fixing Policy.

Issue Summary

The reporter doesn't match to the CRM contact on next-gen projects.

Steps to Reproduce

1. Install the app https://marketplace.atlassian.com/apps/1217661/jira-cloud-for-crm-official?hosting=cloud&tab=overview
2. Configure the integration with any supported CRM
3. Create a next-gen project
4. Raise an issue with the CRM contact.

Expected Results

Jira Cloud for CRM works with any type of projects.

Actual Results

You need to manually match a reporter to the CRM contact on next-gen projects.

Workaround

Currently there is no known workaround for this behavior. A workaround will be added here when available.
Consider adding yourself as a watcher to be kept informed as to the state of this feature request moving forward. With that way, if our development team updates the ticket, you'll be notified via email.