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  1. Atlassian Product Integrations
  2. API-318

Microsoft Team desktop version returns 502 Bad Gateway Nginx error to authenticate 'Microsoft Teams for Jira Cloud'

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    • Icon: Bug Bug
    • Resolution: Unresolved
    • Icon: Low Low
    • None
    • None
    • Jira Cloud for Teams
    • None
    • Minor

      Issue Summary

      Customers are receiving a 502 Bad Gateway Nginx error from auth.atlassian.net after putting in the email to authenticate 'Microsoft Teams for Jira Cloud' from Microsoft Team desktop version.

      Steps to Reproduce

      1. Open MS Teams app desktop version.
      2. Click on the JIRA cloud app.
      3. Get Microsoft authentication, which works.
      4. Click on Authenticate in Jira (sign in using SSO enabled credentials).
      5. It routes to auth.atlassian.net and returns 502 Bad Gateway error.

      Expected Results

      Authentication should be done successfully

      Actual Results

      The issue can be reproduced only in the Microsoft Team desktop version while authenticating the Jira Cloud app.

      Getting 502 Bad Gateway Nginx error

      Workaround

      Authorize via the web version of the Microsoft Teams App.

        1. image-2020-10-19-14-07-43-291.png
          image-2020-10-19-14-07-43-291.png
          120 kB

            [API-318] Microsoft Team desktop version returns 502 Bad Gateway Nginx error to authenticate 'Microsoft Teams for Jira Cloud'

            David Clark added a comment - - edited

            I get the Bad Gateway error using either the Desktop version of Teams or the mobile Team app. I am a Jira admin, but I am not a Teams admin. Don't know if you need to be an admin of both products to set up the integration. 

            I was able to get the integration working with the browser version of Teams (https://teams.microsoft.com).

            David Clark added a comment - - edited I get the Bad Gateway error using either the Desktop version of Teams or the mobile Team app. I am a Jira admin, but I am not a Teams admin. Don't know if you need to be an admin of both products to set up the integration.  I was able to get the integration working with the browser version of Teams ( https://teams.microsoft.com ).

              Unassigned Unassigned
              msood@atlassian.com MonaS
              Affected customers:
              6 This affects my team
              Watchers:
              10 Start watching this issue

                Created:
                Updated: