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  1. Atlassian Product Integrations
  2. API-288

Viewing old issue view causes Slack integration side panel to render an error

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    • Icon: Bug Bug
    • Resolution: Fixed
    • Icon: Low Low
    • None
    • 1.0
    • Jira Cloud for Slack
    • None
    • Severity 3 - Minor

      Issue Summary

      When using the old issue view experience in Jira, the Jira Cloud for Slack side panel renders with an error.

      Steps to Reproduce

      1. Open an issue that has mentions in Slack, in an instance with the app properly set up.
      2. Switch to old issue view experience.

      Expected Results

      Display issue mentions in Slack.

      Actual Results

      The panel will display:

      {"error":{"message":"Token not found","code":"AUTHENTICATION_FAILED"}

      Workaround

      Switch to the new issue view experience.

            [API-288] Viewing old issue view causes Slack integration side panel to render an error

            Luiz Silva added a comment -

            The issue was fixed by the development team. Users should be able to correctly see the Slack side panel in the old issue view.

            Luiz Silva added a comment - The issue was fixed by the development team. Users should be able to correctly see the Slack side panel in the old issue view.

              Unassigned Unassigned
              lsilva Luiz Silva
              Affected customers:
              7 This affects my team
              Watchers:
              8 Start watching this issue

                Created:
                Updated:
                Resolved: