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  1. Atlassian Product Integrations
  2. API-258

Jira Outlook plugin does not set the JSM 'Organization' field

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Details

    • Suggestion
    • Resolution: Unresolved
    • None
    • Jira Cloud for Outlook
    • None
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    Description

      Steps to reproduce:

      • Select an email in your inbox from an external customer
      • Use the Jira Outlook plugin to create a new issue.
      • Select the external user as the user who reported the issue
      • Complete creating the issue
      • Open the issue in service desk

      Expected result:

      • The 'Organization' field is set based on the organization of the user (same as occurs if the user creates the item directly in their portal)

      Actual result:

      • The 'Organization' field is blank. This has impact on queue management, automation, reporting etc.

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            Unassigned Unassigned
            3b9178d8b776 Philip Wroblewski
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            Dates

              Created:
              Updated: