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  1. Atlassian Product Integrations
  2. API-258

Jira Outlook plugin does not set the Service Desk 'Organization' field

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      Description

      Steps to reproduce:

      • Select an email in your inbox from an external customer
      • Use the Jira Outlook plugin to create a new issue.
      • Select the external user as the user who reported the issue
      • Complete creating the issue
      • Open the issue in service desk

      Expected result:

      • The 'Organization' field is set based on the organization of the user (same as occurs if the user creates the item directly in their portal)

      Actual result:

      • The 'Organization' field is blank. This has impact on queue management, automation, reporting etc.

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            Assignee:
            Unassigned Unassigned
            Reporter:
            philip.wroblewski Philip Wroblewski
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              Dates

              Created:
              Updated: