Steps to reproduce:
- Select an email in your inbox from an external customer
- Use the Jira Outlook plugin to create a new issue.
- Select the external user as the user who reported the issue
- Complete creating the issue
- Open the issue in service desk
- The 'Organization' field is set based on the organization of the user (same as occurs if the user creates the item directly in their portal)
- The 'Organization' field is blank. This has impact on queue management, automation, reporting etc.