Steps to reproduce:

• Select an email in your inbox from an external customer
• Use the Jira Outlook plugin to create a new issue.
• Select the external user as the user who reported the issue
• Complete creating the issue
• Open the issue in service desk

Expected result:

• The 'Organization' field is set based on the organization of the user (same as occurs if the user creates the item directly in their portal)

Actual result:

• The 'Organization' field is blank. This has impact on queue management, automation, reporting etc.