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  1. Atlassian Product Integrations
  2. API-237

Provide ability to raise tickets with more required fields using JSD for Slack app

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      Problem Definition

      The new Jira Service Desk for Slack provides agents the ability to raise tickets through Slack. However, it only allows summary and description as the fields and users cannot raise tickets if any other field is marked as required. This limits the functionality of the app.

      Suggested Solution

      Provide the ability to raise tickets with more required fields and show a form accordingly within Slack.

      Workaround

       

      Currently, there is no known workaround for this behavior. A workaround will be added here when available.

              Unassigned Unassigned
              sahuja@atlassian.com saksham (Inactive)
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                Created:
                Updated:
                Resolved: