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  1. Atlassian Product Integrations
  2. API-135

Jira Cloud for Outlook doesn't work for locally install outlook and Safari browser

    • Icon: Bug Bug
    • Resolution: Fixed
    • Icon: Low Low
    • None
    • None
    • Jira Cloud for Outlook
    • None
    • Severity 3 - Minor

      Issue Summary

      Jira Cloud for Outlook doesn't work for locally install outlook and Safari browser

      Environment

      • Safari
      • Microsoft Outlook

        Steps to Reproduce

      1. Go to the marketplace and download the addon
      2. Install the addon
      3. Open from Safari
      4. Noticed that the addon doesn't work for locally installed outlook

      Expected Results

      The outlook addon should be showing Jira issues

      Actual Results

      The outlook addon doesn't work

      Notes

      For local Outlook installation, the icon shows but it's not present on the add-in list.
      For Safari, there's a UI issue as well as the connection doesn't work for creating and view issues.

      Workaround

      • Use other browsers (Chrome or FireFox)
      • For local installation, no workaround at the moment. except if you use the Browser version.

              Unassigned Unassigned
              ckek Kek Chee Young (Inactive)
              Affected customers:
              2 This affects my team
              Watchers:
              6 Start watching this issue

                Created:
                Updated:
                Resolved: