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  1. Atlassian Product Integrations
  2. API-135

Jira Cloud for Outlook doesn't work for locally install outlook and Safari browser

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    • Icon: Bug Bug
    • Resolution: Fixed
    • Icon: Low Low
    • None
    • None
    • Jira Cloud for Outlook
    • None
    • Severity 3 - Minor

      Issue Summary

      Jira Cloud for Outlook doesn't work for locally install outlook and Safari browser

      Environment

      • Safari
      • Microsoft Outlook

        Steps to Reproduce

      1. Go to the marketplace and download the addon
      2. Install the addon
      3. Open from Safari
      4. Noticed that the addon doesn't work for locally installed outlook

      Expected Results

      The outlook addon should be showing Jira issues

      Actual Results

      The outlook addon doesn't work

      Notes

      For local Outlook installation, the icon shows but it's not present on the add-in list.
      For Safari, there's a UI issue as well as the connection doesn't work for creating and view issues.

      Workaround

      • Use other browsers (Chrome or FireFox)
      • For local installation, no workaround at the moment. except if you use the Browser version.

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            [API-135] Jira Cloud for Outlook doesn't work for locally install outlook and Safari browser

            Vitalii Saienko (Inactive) added a comment -

            Microsoft has resolved the issue. Closing this.

            Vitalii Saienko (Inactive) added a comment - Microsoft has resolved the issue. Closing this.

            Vitalii Saienko (Inactive) added a comment -

            We've contacted Microsoft and we've been told that this is a known issue on their side. They haven't provided any ETA though. I'll update this ticket once it's resolved.

            We've noticed that this issue happens only in Outlook on the Web with "The new Outlook" turned on. So, as a workaround, I'd suggest using any other browser or turning off "The new Outlook":

            Vitalii Saienko (Inactive) added a comment - We've contacted Microsoft and we've been told that this is a known issue on their side. They haven't provided any ETA though. I'll update this ticket once it's resolved. We've noticed that this issue happens only in Outlook on the Web with "The new Outlook" turned on. So, as a workaround, I'd suggest using any other browser or turning off "The new Outlook":

            Max added a comment -

            Hi ckek, I'm from dev team of this add-in.

            Firstly, I'd like to ask you what do you mean by "downloading" add-in? As in order to use it you just need to install it from an AppSource either via Outlook web app or desktop client. There's no concept if installers or anything like that.

            Secondly, if add-in doesn't work in your Safari browser or your Outlook desktop app I'd like to know which versions of of these you're using. As I'm running Outlook for Mac Version 16.27(19071500) and  Safari Version 12.1.1 (14607.2.6.1.1) and the app is running fine on both platforms for me.

            No matter where you're trying to run the add-in we're gonna work on a fix but as a temporary solution I suggest installing the latest version of Safari/Outlook.

            Max added a comment - Hi ckek , I'm from dev team of this add-in. Firstly, I'd like to ask you what do you mean by "downloading" add-in? As in order to use it you just need to install it from an AppSource either via Outlook web app or desktop client. There's no concept if installers or anything like that. Secondly, if add-in doesn't work in your Safari browser or your Outlook desktop app I'd like to know which versions of of these you're using. As I'm running Outlook for Mac Version 16.27(19071500) and  Safari Version 12.1.1 (14607.2.6.1.1) and the app is running fine on both platforms for me. No matter where you're trying to run the add-in we're gonna work on a fix but as a temporary solution I suggest installing the latest version of Safari/Outlook.

            Alexander Staller added a comment -

            I have the same issue with my current installation of Outlook (Version 1902) 

            Alexander Staller added a comment - I have the same issue with my current installation of Outlook (Version 1902) 

              Unassigned Unassigned
              ckek Kek Chee Young (Inactive)
              Affected customers:
              2 This affects my team
              Watchers:
              6 Start watching this issue

                Created:
                Updated:
                Resolved: