Problem Definition

• When using The Jira app for Slack (official) we are expecting that the Jira bot unfurl issues when a Jira issue key is mentioned.
• However, when an issue key is posted by another App/bot, I can see that intentionally Jira bot is ignoring it and the issue key preview does not show up.
• I'm aware that it was configured by design to ignore other bots as it was the source of some incidents in the past.

Suggested Solution

• Provide a feature to whitelist bots.
• Provide a feature to read whitelisted bots messages and unfurl the issue key when posted.

Why this is important

• More user friendly.
• less time consuming.
• better user experience.

Workaround

• Manually type the issue key.