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  1. Atlassian Product Integrations
  2. API-103

Jira for Slack app does not unfurl issues when the issue key is posted by another bot/app

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Details

    • Suggestion
    • Resolution: Won't Fix
    • None
    • Jira Cloud for Slack
    • None

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    Description

      Problem Definition

      • When using The Jira app for Slack (official) we are expecting that the Jira bot unfurl issues when a Jira issue key is mentioned.
      • However, when an issue key is posted by another App/bot, I can see that intentionally Jira bot is ignoring it and the issue key preview does not show up.
      • I'm aware that it was configured by design to ignore other bots as it was the source of some incidents in the past.

      Suggested Solution

      • Provide a feature to whitelist bots.
      • Provide a feature to read whitelisted bots messages and unfurl the issue key when posted.

      Why this is important

      • More user friendly.
      • less time consuming.
      • better user experience.

      Workaround

      • Manually type the issue key.

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            Dates

              Created:
              Updated:
              Resolved: