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  1. Atlassian Product Integrations
  2. API-100

Support for Salesforce Sandbox with the Jira Cloud for CRM (Official) Add-On

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      Issue description

      Support for Salesforce Sandbox with the ira Cloud for CRM (Official) Add-On.
      Currently, the Salesforce Sandbox is not supported by the CRM app, with Jira.

      Steps to replicate

      • Create a Salesforce Sandbox
      • Install the marketplace app Jira Cloud for CRM (Official) in Jira.
      • Navigate to Project Settings -> CRM Integration and select Salesforce and click Continue
      • Choose Use Custom Domain and key in the domain of the sandbox environment created.
      • Proceed with allowing the permissions asked for.

      Expected Results:

      Integration succeeds

      Actual results:

      An authorization error appears.

          Form Name

            [API-100] Support for Salesforce Sandbox with the Jira Cloud for CRM (Official) Add-On

            Vitalii Saienko (Inactive) added a comment - Jira Cloud for CRM has been deprecated https://community.atlassian.com/t5/Marketplace-Apps-Integrations/Deprecating-the-Jira-Cloud-for-CRM-app/ba-p/2054735 .

            Guhan added a comment -

            This is very essential to beta test the product before connecting with production instance of Salesforce. Already the connector functionalities are limited (to support service rocket!), but this limitation is frustrating and blocking our way on using JSM effectively. Any immediate support would be appreciated.

            Guhan added a comment - This is very essential to beta test the product before connecting with production instance of Salesforce. Already the connector functionalities are limited (to support service rocket!), but this limitation is frustrating and blocking our way on using JSM effectively. Any immediate support would be appreciated.

              Unassigned Unassigned
              ssuvarna@atlassian.com Shwetha Suvarna
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                Created:
                Updated:
                Resolved: