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  1. Atlassian Product Integrations
  2. API-100

Support for Salesforce Sandbox with the Jira Cloud for CRM (Official) Add-On

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      Issue description

      Support for Salesforce Sandbox with the ira Cloud for CRM (Official) Add-On.
      Currently, the Salesforce Sandbox is not supported by the CRM app, with Jira.

      Steps to replicate

      • Create a Salesforce Sandbox
      • Install the marketplace app Jira Cloud for CRM (Official) in Jira.
      • Navigate to Project Settings -> CRM Integration and select Salesforce and click Continue
      • Choose Use Custom Domain and key in the domain of the sandbox environment created.
      • Proceed with allowing the permissions asked for.

      Expected Results:

      Integration succeeds

      Actual results:

      An authorization error appears.

            [API-100] Support for Salesforce Sandbox with the Jira Cloud for CRM (Official) Add-On

            Vitalii Saienko (Inactive) made changes -
            Resolution New: Won't Do [ 10000 ]
            Status Original: Gathering Interest [ 11772 ] New: Closed [ 6 ]
            Max made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 532055 ]
            Vitalii Saienko (Inactive) made changes -
            Labels Original: salesforce New: Salesforce
            Vitalii Saienko (Inactive) made changes -
            Labels New: salesforce
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3211235 ] New: JAC Suggestion Workflow 3 [ 3588383 ]
            Vitalii Saienko (Inactive) made changes -
            Summary Original: Support for Salesforce Sandbox with the ira Cloud for CRM (Official) Add-On New: Support for Salesforce Sandbox with the Jira Cloud for CRM (Official) Add-On
            Shwetha Suvarna made changes -
            Description Original: h3.* Issue description*
            Support for Salesforce Sandbox with the ira Cloud for CRM (Official) Add-On.
            Currently, the Salesforce Sandbox is not supported by the CRM app, with Jira.

            h3. *Steps to replicate*
             * [Create a Salesforce Sandbox|https://developer.salesforce.com/docs/atlas.en-us.apexcode.meta/apexcode/apex_intro_get_dev_account.htm]
             * Install the marketplace app [Jira Cloud for CRM (Official)|https://marketplace.atlassian.com/apps/1217661/jira-cloud-for-crm-official?hosting=cloud&tab=overview] in Jira.
             * Navigate to _Project Settings -> CRM Integration_ and select _Salesforce_ and click _Continue_
             * Choose _Use Custom Domain_ and key in the domain of the sandbox environment created.
             * Proceed with allowing the permissions asked for.

            h3. *Expected Results:*

            Integration succeeds

            h3. *Actual results:*
            An authorization error appears.
            New: h3. *Issue description*
            Support for Salesforce Sandbox with the ira Cloud for CRM (Official) Add-On.
            Currently, the Salesforce Sandbox is not supported by the CRM app, with Jira.

            h3. *Steps to replicate*
             * [Create a Salesforce Sandbox|https://developer.salesforce.com/docs/atlas.en-us.apexcode.meta/apexcode/apex_intro_get_dev_account.htm]
             * Install the marketplace app [Jira Cloud for CRM (Official)|https://marketplace.atlassian.com/apps/1217661/jira-cloud-for-crm-official?hosting=cloud&tab=overview] in Jira.
             * Navigate to _Project Settings -> CRM Integration_ and select _Salesforce_ and click _Continue_
             * Choose _Use Custom Domain_ and key in the domain of the sandbox environment created.
             * Proceed with allowing the permissions asked for.

            h3. *Expected Results:*

            Integration succeeds

            h3. *Actual results:*
            An authorization error appears.
            Shwetha Suvarna made changes -
            Summary Original: Support for Salesforce Sandbox with the ira Cloud for CRM (Official) Add-Om New: Support for Salesforce Sandbox with the ira Cloud for CRM (Official) Add-On
            Shwetha Suvarna created issue -

              Unassigned Unassigned
              ssuvarna@atlassian.com Shwetha Suvarna
              Votes:
              2 Vote for this issue
              Watchers:
              6 Start watching this issue

                Created:
                Updated:
                Resolved: