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  1. Atlassian Cloud
  2. CLOUD-6978

Applications admins are unable to log in to their instance, receive "Invalid Credentials" error

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    Description

      Users are being locked out from their instance and hitting into an Invalid Credentials error message. This issue is due to the fact that they have added themselves to the 'atlassian-addons' group.

      Workaround
      Users that are added to the atlassian-addons group are periodically removed from that group by Atlassian's monitoring systems.

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          is duplicated by

          Bug - A problem which impairs or prevents the functions of the product. JRACLOUD-37529 Users receive "Invalid Credentials" when added to atlassian-addons group

          • Low - Low priority issues
          • Closed

          Bug - A problem which impairs or prevents the functions of the product. JRASERVER-37529 Users receive "Invalid Credentials" when added to atlassian-addons group

          • Low - Low priority issues
          • Closed
          is related to

          AC-1025 Loading...

          relates to

          HOT-4268 Loading...

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              Unassigned Unassigned
              adiallo Abdoulaye Kindy Diallo (Inactive)
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              Dates

                Created:
                Updated:
                Resolved: