User Problem

I want to be able to query data related to my JSM Portal, such as the Service Desk ID to create direct links to issues within the Portal, using Data Shares. This value is needed because our Power BI reports provide direct links to issues from both the issue view as well as the customer portal view to easily allow report viewers to jump into issues. While the "service_desk_id" fields can be obtained via separate API calls, this workaround goes against the purpose of using the Data Share functionality and incurs both infrastructure and overhead costs for our company.

Suggested Solutions

Add data for the Jira Service Management Portals into the Data Share schema.

Current Workarounds

The workaround is to use the "rest/servicedeskapi/servicedesk" API call to capture the needed Service Desk ID to create a link to the ticket in the Portal. Other APIs may be able to be used to gather other Portal related data.