Add JSM Chat/Virtual Assistant data to Atlassian Data Lake

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      User Problem

      We are currently using the visual agent performance view looking at Assist Intents in Jira Service Management to improve intent suggestions and efficiency, with the goal of increasing the number of requests resolved by the bot. This view is basic and not customizable. 

      I would like to visualize JSM Chat/Virtual Assistant data using a custom dashboard in Atlassian Analytics where we can filter and sort results by date. This will allow us to be most effective in monitoring the Assist bot resolution efficiency and keep working on improving it.

      Suggested Solutions

      Add JSM virtual agent data in the Atlassian Data Lake so customers can build custom dashboards analyzing virtual agent performance.

      Current Workarounds

      N/A

            Assignee:
            Tina Ling
            Reporter:
            Tracy Chow
            Votes:
            23 Vote for this issue
            Watchers:
            11 Start watching this issue

              Created:
              Updated: