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  1. Analytics
  2. ANALYTICS-136

Add Jira Service Management "Requests deflected" data in Atlassian data lake

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      User Problem

      Jira admins can run a report for "Requests deflected" which highlights the effectiveness of their KBs. They would like to be able to replicate this in Analytics.

      This is currently provided as part of default reports in JSM - https://support.atlassian.com/jira-service-management-cloud/docs/what-are-default-reports/ 

      Suggested Solutions

      Add a new table(s) in the Atlassian Data Lake that can enable the creation of "Request deflected" report in Atlassian Analytics.

      Current Workarounds

      None

              tling@atlassian.com Tina Ling
              ad7c4ffcfed3 Sean Suwal
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                Created:
                Updated: