[AI-420] Confluence Dashboard doesn't get updated

Type: Bug
Resolution: Obsolete
Priority: High
Component/s: Admin - General, Search - Core (DO NOT USE)
Labels:

Symptom Severity:
Severity 3 - Minor

NOTE: This bug report is for Confluence Cloud. Using Confluence Server? See the corresponding bug report.

Confluence Dashboard doesn't get updated even after a re-index/re-index from scratch.

The following appears in the atlassian-confluence.log:

 
Job (DEFAULT.IndexQueueFlusher threw an exception.
org.quartz.SchedulerException: Job threw an unhandled exception. [See nested exception: com.atlassian.bonnie.LuceneException: com.atlassian.bonnie.LuceneException: Couldn't open writer on directory: org.apache.lucene.store.SimpleFSDirectory@D:\confluence-home\index lockFactory=org.apache.lucene.store.SimpleFSLockFactory@1630667]
	at org.quartz.core.JobRunShell.run(JobRunShell.java:210)
	at com.atlassian.confluence.schedule.quartz.ConfluenceQuartzThreadPool$1.run(ConfluenceQuartzThreadPool.java:14)
	at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:549)
Caused by: com.atlassian.bonnie.LuceneException: com.atlassian.bonnie.LuceneException: Couldn't open writer on directory: org.apache.lucene.store.SimpleFSDirectory@D:\confluence-home\index lockFactory=org.apache.lucene.store.SimpleFSLockFactory@1630667
	at com.atlassian.bonnie.LuceneConnection.withBatchUpdate(LuceneConnection.java:409)
	at com.atlassian.confluence.search.lucene.DefaultConfluenceIndexManager.processTasks(DefaultConfluenceIndexManager.java:161)
	at com.atlassian.confluence.search.lucene.DefaultConfluenceIndexManager.flushQueue(DefaultConfluenceIndexManager.java:128)
	at sun.reflect.GeneratedMethodAccessor826.invoke(Unknown Source)
	at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
	at java.lang.reflect.Method.invoke(Method.java:597)
	at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:304)
	at org.springframework.aop.framework.ReflectiveMethodInvocation.invokeJoinpoint(ReflectiveMethodInvocation.java:182)
	at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:149)
	at org.springframework.transaction.interceptor.TransactionInterceptor.invoke(TransactionInterceptor.java:106)
	at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
	at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:204)
	at $Proxy39.flushQueue(Unknown Source)
	at com.atlassian.confluence.search.lucene.IndexQueueFlusher.executeJob(IndexQueueFlusher.java:29)
	at com.atlassian.confluence.setup.quartz.AbstractClusterAwareQuartzJobBean.surroundJobExecutionWithLogging(AbstractClusterAwareQuartzJobBean.java:63)
	at com.atlassian.confluence.setup.quartz.AbstractClusterAwareQuartzJobBean.executeInternal(AbstractClusterAwareQuartzJobBean.java:46)
	at org.springframework.scheduling.quartz.QuartzJobBean.execute(QuartzJobBean.java:86)
	at org.quartz.core.JobRunShell.run(JobRunShell.java:199)
	... 2 more
Caused by: com.atlassian.bonnie.LuceneException: Couldn't open writer on directory: org.apache.lucene.store.SimpleFSDirectory@D:\confluence-home\index lockFactory=org.apache.lucene.store.SimpleFSLockFactory@1630667
	at com.atlassian.bonnie.LuceneConnection.withWriter(LuceneConnection.java:346)
	at com.atlassian.confluence.search.lucene.tasks.LuceneConnectionBackedIndexTaskPerformer.perform(LuceneConnectionBackedIndexTaskPerformer.java:20)
	at com.atlassian.confluence.search.lucene.DefaultConfluenceIndexManager$BatchUpdateAction.perform(DefaultConfluenceIndexManager.java:361)
	at com.atlassian.bonnie.LuceneConnection.withBatchUpdate(LuceneConnection.java:405)
	... 19 more
Caused by: org.apache.lucene.store.LockObtainFailedException: Lock obtain timed out: SimpleFSLock@D:\confluence-home\index\write.lock
	at org.apache.lucene.store.Lock.obtain(Lock.java:85)
	at org.apache.lucene.index.IndexWriter.init(IndexWriter.java:1562)
	at org.apache.lucene.index.IndexWriter.<init>(IndexWriter.java:1118)
	at com.atlassian.bonnie.LuceneConnection.withWriter(LuceneConnection.java:327)
	... 22 more

Also, this may happened if you have an insufficient disk space. One of the contributors to this is scheduled daily backup, which can turn out to be large.

Workaround

Delete write.lock from <confluence-home>/index/. If that only helps temporarily, check your Confluence home directory for any insufficient disk space. Please also refer to this KB.

Update for Confluence 5.3.1:
The write.lock file is now removed from <confluence-home>/index/ and <confluence-home>/index/edge/ during a restart. Please, let us know if you are still experiencing this problem in 5.3.1 and newer versions.

is related to

CONFSERVER-22981 Confluence Dashboard doesn't get updated

Closed

pqz made changes - 10/Apr/2024 3:36 AM

Sprint

Original: 5.1.x Sprint 2, 5.0.x Sprint 1, 5.1.x Sprint 1, 5.0.x Sprint 2 [ 3877, 3924, 3926, 3940 ]

pqz made changes - 10/Apr/2024 3:36 AM

Component/s	Original: Search - Core [ 46383 ]
Component/s	Original: Navigation - Dashboard [ 46381 ]
Component/s		New: Search - Core [ 75296 ]
Component/s		New: Admin Experience [ 74216 ]
Fix Version/s	Original: 5.3.1 [ 67705 ]
Key	Original: ~~CONFCLOUD-22981~~	New: ~~AI-420~~
Rank (Obsolete)	Original: 120700000000
Symptom Severity		New: Severity 3 - Minor [ 14432 ]
Affects Version/s	Original: 5.3 [ 67703 ]
Affects Version/s	Original: 5.1.2 [ 67674 ]
Affects Version/s	Original: 5.0.1 [ 67662 ]
Affects Version/s	Original: 4.3.7 [ 67635 ]
Affects Version/s	Original: 4.2.13 [ 67627 ]
Affects Version/s	Original: 4.1.4 [ 67609 ]
Affects Version/s	Original: 4.1.3 [ 67608 ]
Affects Version/s	Original: 4.1 [ 67605 ]
Affects Version/s	Original: 3.5.7 [ 67594 ]
Project	Original: Confluence Cloud [ 18513 ]	New: Atlassian Intelligence [ 23110 ]

Monique Khairuliana (Inactive) made changes - 22/Aug/2019 3:44 AM

Workflow	Original: Confluence Workflow - Public Facing - Restricted v5 - TEMP [ 2362918 ]	New: JAC Bug Workflow v3 [ 3400894 ]
Status	Original: Resolved [ 5 ]	New: Closed [ 6 ]

Katherine Yabut made changes - 22/Jun/2017 6:37 AM

Workflow

Original: Confluence Workflow - Public Facing - Restricted v5 [ 2236077 ]

New: Confluence Workflow - Public Facing - Restricted v5 - TEMP [ 2362918 ]

Katherine Yabut made changes - 31/May/2017 5:19 AM

Workflow

Original: Confluence Workflow - Public Facing - Restricted v5.1 - TEMP [ 2200056 ]

New: Confluence Workflow - Public Facing - Restricted v5 [ 2236077 ]

Katherine Yabut made changes - 31/May/2017 4:46 AM

Workflow

Original: Confluence Workflow - Public Facing - Restricted v5 - TEMP [ 2134447 ]

New: Confluence Workflow - Public Facing - Restricted v5.1 - TEMP [ 2200056 ]

Katherine Yabut made changes - 31/May/2017 1:46 AM

Workflow

Original: Confluence Workflow - Public Facing - Restricted v5 [ 1890846 ]

New: Confluence Workflow - Public Facing - Restricted v5 - TEMP [ 2134447 ]

Katherine Yabut made changes - 03/Apr/2017 3:46 AM

Workflow

Original: Confluence Workflow - Public Facing - Restricted v3 [ 1787451 ]

New: Confluence Workflow - Public Facing - Restricted v5 [ 1890846 ]

jonah (Inactive) made changes - 02/Apr/2017 7:49 AM

Description

Original: Confluence Dashboard doesn't get updated even after a re-index/re-index from scratch.

The following appears in the {{atlassian-confluence.log}}:
{code}
Job (DEFAULT.IndexQueueFlusher threw an exception.
org.quartz.SchedulerException: Job threw an unhandled exception. [See nested exception: com.atlassian.bonnie.LuceneException: com.atlassian.bonnie.LuceneException: Couldn't open writer on directory: org.apache.lucene.store.SimpleFSDirectory@D:\confluence-home\index lockFactory=org.apache.lucene.store.SimpleFSLockFactory@1630667]
at org.quartz.core.JobRunShell.run(JobRunShell.java:210)
at com.atlassian.confluence.schedule.quartz.ConfluenceQuartzThreadPool$1.run(ConfluenceQuartzThreadPool.java:14)
at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:549)
Caused by: com.atlassian.bonnie.LuceneException: com.atlassian.bonnie.LuceneException: Couldn't open writer on directory: org.apache.lucene.store.SimpleFSDirectory@D:\confluence-home\index lockFactory=org.apache.lucene.store.SimpleFSLockFactory@1630667
at com.atlassian.bonnie.LuceneConnection.withBatchUpdate(LuceneConnection.java:409)
at com.atlassian.confluence.search.lucene.DefaultConfluenceIndexManager.processTasks(DefaultConfluenceIndexManager.java:161)
at com.atlassian.confluence.search.lucene.DefaultConfluenceIndexManager.flushQueue(DefaultConfluenceIndexManager.java:128)
at sun.reflect.GeneratedMethodAccessor826.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:304)
at org.springframework.aop.framework.ReflectiveMethodInvocation.invokeJoinpoint(ReflectiveMethodInvocation.java:182)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:149)
at org.springframework.transaction.interceptor.TransactionInterceptor.invoke(TransactionInterceptor.java:106)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:204)
at $Proxy39.flushQueue(Unknown Source)
at com.atlassian.confluence.search.lucene.IndexQueueFlusher.executeJob(IndexQueueFlusher.java:29)
at com.atlassian.confluence.setup.quartz.AbstractClusterAwareQuartzJobBean.surroundJobExecutionWithLogging(AbstractClusterAwareQuartzJobBean.java:63)
at com.atlassian.confluence.setup.quartz.AbstractClusterAwareQuartzJobBean.executeInternal(AbstractClusterAwareQuartzJobBean.java:46)
at org.springframework.scheduling.quartz.QuartzJobBean.execute(QuartzJobBean.java:86)
at org.quartz.core.JobRunShell.run(JobRunShell.java:199)
... 2 more
Caused by: com.atlassian.bonnie.LuceneException: Couldn't open writer on directory: org.apache.lucene.store.SimpleFSDirectory@D:\confluence-home\index lockFactory=org.apache.lucene.store.SimpleFSLockFactory@1630667
at com.atlassian.bonnie.LuceneConnection.withWriter(LuceneConnection.java:346)
at com.atlassian.confluence.search.lucene.tasks.LuceneConnectionBackedIndexTaskPerformer.perform(LuceneConnectionBackedIndexTaskPerformer.java:20)
at com.atlassian.confluence.search.lucene.DefaultConfluenceIndexManager$BatchUpdateAction.perform(DefaultConfluenceIndexManager.java:361)
at com.atlassian.bonnie.LuceneConnection.withBatchUpdate(LuceneConnection.java:405)
... 19 more
Caused by: org.apache.lucene.store.LockObtainFailedException: Lock obtain timed out: SimpleFSLock@D:\confluence-home\index\write.lock
at org.apache.lucene.store.Lock.obtain(Lock.java:85)
at org.apache.lucene.index.IndexWriter.init(IndexWriter.java:1562)
at org.apache.lucene.index.IndexWriter.<init>(IndexWriter.java:1118)
at com.atlassian.bonnie.LuceneConnection.withWriter(LuceneConnection.java:327)
... 22 more
{code}
Also, this may happened if you have an insufficient disk space. One of the contributors to this is scheduled daily backup, which can turn out to be large.

h5. Workaround
Delete {{write.lock}} from {{<confluence-home>/index/}}. If that only helps temporarily, check your Confluence home directory for any insufficient disk space. Please also refer to [this KB|https://confluence.atlassian.com/display/CONFKB/com.atlassian.bonnie.LuceneException+Couldn%27t+open+writer+on+directory].

*Update for Confluence 5.3.1:*
The {{write.lock}} file is now removed from {{<confluence-home>/index/}} and {{<confluence-home>/index/edge/}} during a restart. Please, let us know if you are still experiencing this problem in 5.3.1 and newer versions.

New: {panel:bgColor=#e7f4fa}
*NOTE:* This bug report is for *Confluence Cloud*. Using *Confluence Server*? [See the corresponding bug report|http://jira.atlassian.com/browse/CONFSERVER-22981].
{panel}

Confluence Dashboard doesn't get updated even after a re-index/re-index from scratch.

The following appears in the {{atlassian-confluence.log}}:
{code}
Job (DEFAULT.IndexQueueFlusher threw an exception.
org.quartz.SchedulerException: Job threw an unhandled exception. [See nested exception: com.atlassian.bonnie.LuceneException: com.atlassian.bonnie.LuceneException: Couldn't open writer on directory: org.apache.lucene.store.SimpleFSDirectory@D:\confluence-home\index lockFactory=org.apache.lucene.store.SimpleFSLockFactory@1630667]
at org.quartz.core.JobRunShell.run(JobRunShell.java:210)
at com.atlassian.confluence.schedule.quartz.ConfluenceQuartzThreadPool$1.run(ConfluenceQuartzThreadPool.java:14)
at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:549)
Caused by: com.atlassian.bonnie.LuceneException: com.atlassian.bonnie.LuceneException: Couldn't open writer on directory: org.apache.lucene.store.SimpleFSDirectory@D:\confluence-home\index lockFactory=org.apache.lucene.store.SimpleFSLockFactory@1630667
at com.atlassian.bonnie.LuceneConnection.withBatchUpdate(LuceneConnection.java:409)
at com.atlassian.confluence.search.lucene.DefaultConfluenceIndexManager.processTasks(DefaultConfluenceIndexManager.java:161)
at com.atlassian.confluence.search.lucene.DefaultConfluenceIndexManager.flushQueue(DefaultConfluenceIndexManager.java:128)
at sun.reflect.GeneratedMethodAccessor826.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:304)
at org.springframework.aop.framework.ReflectiveMethodInvocation.invokeJoinpoint(ReflectiveMethodInvocation.java:182)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:149)
at org.springframework.transaction.interceptor.TransactionInterceptor.invoke(TransactionInterceptor.java:106)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:204)
at $Proxy39.flushQueue(Unknown Source)
at com.atlassian.confluence.search.lucene.IndexQueueFlusher.executeJob(IndexQueueFlusher.java:29)
at com.atlassian.confluence.setup.quartz.AbstractClusterAwareQuartzJobBean.surroundJobExecutionWithLogging(AbstractClusterAwareQuartzJobBean.java:63)
at com.atlassian.confluence.setup.quartz.AbstractClusterAwareQuartzJobBean.executeInternal(AbstractClusterAwareQuartzJobBean.java:46)
at org.springframework.scheduling.quartz.QuartzJobBean.execute(QuartzJobBean.java:86)
at org.quartz.core.JobRunShell.run(JobRunShell.java:199)
... 2 more
Caused by: com.atlassian.bonnie.LuceneException: Couldn't open writer on directory: org.apache.lucene.store.SimpleFSDirectory@D:\confluence-home\index lockFactory=org.apache.lucene.store.SimpleFSLockFactory@1630667
at com.atlassian.bonnie.LuceneConnection.withWriter(LuceneConnection.java:346)
at com.atlassian.confluence.search.lucene.tasks.LuceneConnectionBackedIndexTaskPerformer.perform(LuceneConnectionBackedIndexTaskPerformer.java:20)
at com.atlassian.confluence.search.lucene.DefaultConfluenceIndexManager$BatchUpdateAction.perform(DefaultConfluenceIndexManager.java:361)
at com.atlassian.bonnie.LuceneConnection.withBatchUpdate(LuceneConnection.java:405)
... 19 more
Caused by: org.apache.lucene.store.LockObtainFailedException: Lock obtain timed out: SimpleFSLock@D:\confluence-home\index\write.lock
at org.apache.lucene.store.Lock.obtain(Lock.java:85)
at org.apache.lucene.index.IndexWriter.init(IndexWriter.java:1562)
at org.apache.lucene.index.IndexWriter.<init>(IndexWriter.java:1118)
at com.atlassian.bonnie.LuceneConnection.withWriter(LuceneConnection.java:327)
... 22 more
{code}
Also, this may happened if you have an insufficient disk space. One of the contributors to this is scheduled daily backup, which can turn out to be large.

h5. Workaround
Delete {{write.lock}} from {{<confluence-home>/index/}}. If that only helps temporarily, check your Confluence home directory for any insufficient disk space. Please also refer to [this KB|https://confluence.atlassian.com/display/CONFKB/com.atlassian.bonnie.LuceneException+Couldn%27t+open+writer+on+directory].

*Update for Confluence 5.3.1:*
The {{write.lock}} file is now removed from {{<confluence-home>/index/}} and {{<confluence-home>/index/edge/}} during a restart. Please, let us know if you are still experiencing this problem in 5.3.1 and newer versions.

jonah (Inactive) made changes - 02/Apr/2017 7:49 AM

Link

New: This issue is related to ~~CONFSERVER-22981~~ [ ~~CONFSERVER-22981~~ ]

Assignee:: Steve Haffenden (Inactive)

Reporter:: Hanis Suhailah (Inactive)

Affected customers:: 36 This affects my team

Watchers:: 53 Start watching this issue

Created:: 28/Jul/2011 2:47 PM

Updated:: 10/Apr/2024 3:36 AM

Resolved:: 04/Feb/2014 9:30 PM

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