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  1. Atlassian Intelligence
  2. AI-1096

Option to disable "Raise this request on behalf of" default feature available to Jira Service Management agents and administrators for customers.

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      Sometimes, Customer would like to have their own Option for "Raise this request on behalf of" feature available to Jira Service Management agents and customers, so that each customer can create tickets on their colleagues behalf in the organisation. Hence, having two similar as in the form is causing a confusion for the users in portal.

            [AI-1096] Option to disable "Raise this request on behalf of" default feature available to Jira Service Management agents and administrators for customers.

            Nguyen, Khai Tuong added a comment -

            We'd like hide this field from the portal form so we can use our own custom field instead of the reporter

            Nguyen, Khai Tuong added a comment - We'd like hide this field from the portal form so we can use our own custom field instead of the reporter

            Cássio Wollmann added a comment -

            https://getsupport.atlassian.com/browse/CES-12818

            Cássio Wollmann added a comment - https://getsupport.atlassian.com/browse/CES-12818

              Unassigned Unassigned
              ssamal@atlassian.com Shakti
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                Created:
                Updated: