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  1. Atlassian Guard
  2. ACCESS-819

Allow account deactivation for unverified accounts

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      Use Case

      • Invited a new domain account to Jira, Confluence and Bitbucket cloud, granting license.
      • User did not action the invite and the account remain unused and unverified.
      • On a clean up activity, the unverified account is not available in Managed Accounts and cannot be deactivated to free up licenses. (see ACCESS-617)
      • Product admins would need to revoke access individually on the cloud products to revoke license.

      Suggestion :

      Allow org admins to deactivate unused / unverified accounts or have an alternative option in Managed accounts to revoke license for all products at once.

      Workaround :

      Use User Provisioning to automatically provision active accounts. Deactivation can then be managed from the IDP for freeing up licenses taken by the Atlassian Account.

          Form Name

            [ACCESS-819] Allow account deactivation for unverified accounts

            Ramon M made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: Gathering Interest [ 11772 ] New: Closed [ 6 ]
            Bhushan Nagaraj (Inactive) made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 553168 ]
            Vaibhav Revankar made changes -
            Comment [ A comment with security level 'atlassian' was removed. ]
            Derrick Nguyen made changes -
            Link New: This issue relates to ACCESS-1015 [ ACCESS-1015 ]
            K. Yamamoto made changes -
            Link New: This issue relates to ACCESS-617 [ ACCESS-617 ]
            Avni Barman (Inactive) made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 473681 ]
            Ramon M made changes -
            Description Original: *Use Case*

            - Invited a new domain account to Atlassian Cloud and Bitbucket, granting license.
            - User did not action the invite and the account remain unused and unverified.
            - On a clean up activity, the unverified account is not available in Managed Accounts and cannot be deactivated to free up licenses. (see ACCESS-617)
            - Product admins would need to revoke access individually on the cloud products to revoke license.

            *Suggestion* :

            Allow org admins to deactivate unused / unverified accounts or have an alternative option in Managed accounts to revoke license for all products at once.

            *Workaround* :

            Use User Provisioning to automatically provision active accounts. Deactivation can then be managed from the IDP for freeing up licenses taken by the Atlassian Account.             		New: *Use Case*

            - Invited a new domain account to Jira, Confluence and Bitbucket cloud, granting license.
            - User did not action the invite and the account remain unused and unverified.
            - On a clean up activity, the unverified account is not available in Managed Accounts and cannot be deactivated to free up licenses. (see ACCESS-617)
            - Product admins would need to revoke access individually on the cloud products to revoke license.

            *Suggestion* :

            Allow org admins to deactivate unused / unverified accounts or have an alternative option in Managed accounts to revoke license for all products at once.

            *Workaround* :

            Use User Provisioning to automatically provision active accounts. Deactivation can then be managed from the IDP for freeing up licenses taken by the Atlassian Account.
            Ramon M made changes -
            Summary Original: Allow freeing account deactivation for unverified accounts New: Allow account deactivation for unverified accounts
            Ramon M created issue -

              Unassigned Unassigned
              rmacalinao Ramon M
              Votes:
              29 Vote for this issue
              Watchers:
              21 Start watching this issue

                Created:
                Updated:
                Resolved: