Managed users disabled on Atlassian Access (Identity Manager) show as active on UM, but they will not list under the active users. Some site administrators will get confused as they are able to click to activate and deactivate the user account, but it will still show on the inactive users list.
- Disable an user on Atlassian Access's managed accounts menu.
- Check on /admin/user (Site Administration > User Management > Users).
- Mark to show inactive users and search for the disabled user.
User will have the deactivated status and a notice informing that he is disabled on Atlassian account level should be displayed to clarify what is happening.
User does not show on the active list, but does not show as deactivated either.
The same issue can also cause an active user to be listed under the 'inactive users' list in UM and, in this case, the user won't be able to log-in even if is active. Clicking on Deactivate and then Activate again in UM does not make any difference.