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Type:
Bug
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Resolution: Fixed
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Priority:
Highest
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Component/s: External User Security - Email MFA / 2FA
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None
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22
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Severity 3 - Minor
Issue Summary
The number of users included in the CSV file from "export external users" does not match the number of users displayed in the external users UI.
UI user number displays Atlassian accounts without APP license or Suspend access user or Deactivated user, but CSV file does not include "Atlassian accounts without APP" and "Suspended user" and "Deactivated user".
Steps to Reproduce
- Invite an unmanaged user with access to your site, and only grant JSM customer license.
- Remove JSM customer license from an unmanaged user. (unmanaged user has no APP license.) OR Suspend user, OR Deactivate user.
- Navigate to your External User Security settings
- Export external users to csv file.
- Confirm that:
- External users number UI includes this user.
- Exported csv file does not include this user.
Expected Results
External Atlassian accounts without App license OR Suspended user OR Deactivated should be exportable(CSV), and included in the total external user count.
OR
External Atlassian accounts without App license OR Suspended user OR Deactivated should not be included in the total number of external users displayed in the UI.
Actual Results
Exporting users does not include this user.
But external users number UI includes this user.
Workaround
Currently there is no known workaround for this behavior. A workaround will be added here when available