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  1. Atlassian Guard
  2. ACCESS-2423

Previously deactivated accounts appear suspended when re-activated

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    • Resolution: Unresolved
    • Access-User
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      When reactivated, previously deactivated accounts show as suspended, even though the administrator did not suspend them prior to their deactivation.

      This specific behavior occurs when a backup, where the users appear as deactivated, is restored.

      Steps to reproduce:

      1. The administrator deactivated this user.
      2. A backup was run. The backup file will have active = false for this user's status.
      3. The administrator imported this backup. System added the user with active = false.
      4. The user is reactivated from the managed users page in the admin hub.
      5. User is shown as suspended rather than active.

      The expectation is that the user appears as active, not suspended.

      If a restore is executed, the system should compare the status of existing users, comparing the actual with the backup file, keeping the current status from the running system, not from the backup file.

              Unassigned Unassigned
              1b046520c9b6 Giuliano Cunha
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                Created:
                Updated: