Synced groups fail to populate on newly-provisioned site(s) using original user management experience

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    • 7
    • Severity 2 - Major
    • Warranty

      Issue Summary

      When provisioning a new site in an organization that has the original user management experience enabled, a race condition in the backend causes the site to be excluded from syncing for all groups synced via user provisioning.

      Steps to Reproduce

      1. Configure user provisioning for an organization that has the original user management experience enabled.
      2. Sync one or more groups via user provisioning.
      3. Resolve group conflicts, if any.
      4. Add an app with a new site or workspace.

      Expected Results

      The group(s) that are synced via user provisioning become synced to the new site/workspace within a reasonable amount of time.

      Actual Results

      The group(s) that are synced via user provisioning never become synced to the new site/workspace.

      Workaround

      Contact Atlassian Support for assistance in getting the new site reconfigured to populate the synced group(s).

            Assignee:
            Unassigned
            Reporter:
            John A [Atlassian Support]
            Votes:
            3 Vote for this issue
            Watchers:
            13 Start watching this issue

              Created:
              Updated:
              Resolved: