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  1. Atlassian Guard
  2. ACCESS-2319

Synced groups fail to populate on newly-provisioned site(s) using original user management experience

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      Issue Summary

      When provisioning a new site in an organization that has the original user management experience enabled, a race condition in the backend causes the site to be excluded from syncing for all groups synced via user provisioning.

      Steps to Reproduce

      1. Configure user provisioning for an organization that has the original user management experience enabled.
      2. Sync one or more groups via user provisioning.
      3. Resolve group conflicts, if any.
      4. Add an app with a new site or workspace.

      Expected Results

      The group(s) that are synced via user provisioning become synced to the new site/workspace within a reasonable amount of time.

      Actual Results

      The group(s) that are synced via user provisioning never become synced to the new site/workspace.

      Workaround

      Contact Atlassian Support for assistance in getting the new site reconfigured to populate the synced group(s).

            [ACCESS-2319] Synced groups fail to populate on newly-provisioned site(s) using original user management experience

            FellowJitster made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: Long Term Backlog [ 12073 ] New: Closed [ 6 ]

            FellowJitster added a comment -

            We added a delay to our TCS event processing and this should fix the issue. Please re-open if there are issues.

            FellowJitster added a comment - We added a delay to our TCS event processing and this should fix the issue. Please re-open if there are issues.
            SET Analytics Bot made changes -
            Support reference count Original: 6 New: 7
            jhaloot made changes -
            Workflow Original: JAC Bug Workflow v3 [ 4530954 ] New: JAC Bug Workflow v4 [ 4567601 ]
            SET Analytics Bot made changes -
            Support reference count Original: 5 New: 6
            SET Analytics Bot made changes -
            Support reference count Original: 4 New: 5
            SET Analytics Bot made changes -
            Support reference count Original: 2 New: 4
            John A [Atlassian Support] made changes -
            Link New: This issue is duplicated by ACCESS-2363 [ ACCESS-2363 ]
            SET Analytics Bot made changes -
            Support reference count Original: 1 New: 2
            Matthew Hunter made changes -
            Labels New: RIBS-SHORT

              Unassigned Unassigned
              23b5585c7401 John A [Atlassian Support]
              Affected customers:
              3 This affects my team
              Watchers:
              13 Start watching this issue

                Created:
                Updated:
                Resolved: