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  1. Atlassian Guard
  2. ACCESS-2243

Agent users performing actions from JSM portal do not update their last seen values for JSM

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      User Problem

      Agent users performing actions from JSM portal do not update their last seen values for JSM.
      Those events are excluded because the product is designed to consider that the events are mainly coming from users with the helpseeker role (customer role).

      Suggested Solutions

      Count the Agent actions via JSM portal towards their Last seen values for JSM.

      Current Workarounds

      The agents need to access the Jira tickets from the agent view and not via portal.

            [ACCESS-2243] Agent users performing actions from JSM portal do not update their last seen values for JSM

            Michelle Tan added a comment -

            Hi there,

            I'm Michelle, the product manager investigating this issue. I'm currently in discussions with various teams across Atlassian including JSM to compile the full view of feature enhancement requests, known limitations and gaps related to last active across the entire Atlassian product portfolio.

            Once I've finished analysing and solutioning, I will share a prioritized plan for addressing these issues, including the one called out on this ticket.

            Warm regards,

            Michelle Tan

            Michelle Tan added a comment - Hi there, I'm Michelle, the product manager investigating this issue. I'm currently in discussions with various teams across Atlassian including JSM to compile the full view of feature enhancement requests, known limitations and gaps related to last active across the entire Atlassian product portfolio. Once I've finished analysing and solutioning, I will share a prioritized plan for addressing these issues, including the one called out on this ticket. Warm regards, Michelle Tan

              Unassigned Unassigned
              c66d0c8db131 Habeel Bakshi
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                Created:
                Updated: