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  1. Atlassian Guard
  2. ACCESS-2204

Shadow IT - Unable to approve products to be created outside the organization

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      Issue Summary

      When you have the Product requests restricted for admin approval and, intentionally, one of the managed accounts attempts to create a separated org with new products and it triggers the approval flow, the approval gets sent to the admin, and they approve it, but the flow doesn't make it work in the end.

      The approval attempts to add the new product under the main org where the user is managed, not under the new org.

      Steps to Reproduce

      1. Get the Product Requests set to "Require admin approval".
      2. Try to create a new product under another organization.
      3. Send the approval for review and have the org admin to approve the request.
      4. Follow the steps > Failure (looping to request approval again)

      Expected Results

      Able to create the product after the approval under the new separate organization, not under the main org managing the account.

      Actual Results

      Failed product creating asking to submit another approval to the main org admins.

      Workaround

      Temporarily move the restrictions settings to "allow new products" in the main org managing the account trying to create the new product within the new org. After finishing with product creation, notify the main org admins to revert the settings back to restricted.

            [ACCESS-2204] Shadow IT - Unable to approve products to be created outside the organization

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              c30b6d8ff4c9 Seyi Oluwaleimu
              5bbd7c890e1e Italo Oliveira Araujo
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                Created:
                Updated: