Issue Summary

When a support ticket is created with Atlassian and data access consent is granted, the Atlassian Engineer is able to get a temporary and controlled access to the instance added to the support ticket.

However, the access granted to the Atlassian Support is not added as an Org Audit log event, so the Org admins not involved in the ticket do not have any visibility of the access consent given.

Steps to Reproduce

1. Raise a Support ticket with Atlassian > Add a tenant for the support and approve data access.
2. The Atlassian Engineer/assignee gets access to the instance as Org/site admin.
3. No event is tracked in Audit logs about the access/permission granted to the Atlassian contact.

Expected Results

Add an event of the Atlassian engineer receiving such permissions and access.

Actual Results

No events are recorded/available.

Workaround

Currently there is no known workaround for this behavior. A workaround will be added here when available