Uploaded image for project: 'Atlassian Guard'
  1. Atlassian Guard
  2. ACCESS-2095

Discovered Products does not show all expected products

XMLWordPrintable

      Issue Summary

      Sites created by managed accounts should show up under organizations Discovered Products (Discover products your users administer). Occasionally, some instances might not show up in the UI as intended, which can affect admin alerts since both the user interface and email notifications rely on the same service.

      Steps to Reproduce

      N/A

      Expected Results

      • Have all instances created by managed accounts appearing in the UI for admin review;
      • Receive notifications, if Email me when managed accounts create new products is enabled, when these same instances get created;
         

      Actual Results

      • Some instances do not show under Discovered Products, or show with increased delay;
      • Notifications for these instances never reach admins;

      Workaround

      Currently, there is no known workaround for this behavior. A workaround will be added here when available

            [ACCESS-2095] Discovered Products does not show all expected products

            jhaloot made changes -
            Workflow Original: JAC Bug Workflow v3 [ 4504022 ] New: JAC Bug Workflow v4 [ 4567648 ]
            Hanqing Zhao made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: In Progress [ 3 ] New: Closed [ 6 ]
            Kat N made changes -
            Due Date Original: 07/Feb/2025 New: 07/Mar/2025
            Hanqing Zhao made changes -
            Comment [ The fix has been deployed and rolled out 100% to production, customers should stop seeing products keep appearing and disappearing occasionally in the Discovered Product List. We are currently working on the clean up, getting all the incorrect records and proactively fixing them ]
            Hanqing Zhao made changes -
            Status Original: Needs Triage [ 10030 ] New: In Progress [ 3 ]
            Hanqing Zhao made changes -
            Resolution Original: Fixed [ 1 ]
            Status Original: Closed [ 6 ] New: Needs Triage [ 10030 ]
            Hanqing Zhao made changes -
            Comment [ The fix has been rolled out 100% to production, customers should not see products appearing and disappearing occasionally in the Discovered Product List. We are currently working on getting all the records that has incorrect `created_by` field and proactively fix them. ]
            Hanqing Zhao made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: In Review [ 10051 ] New: Closed [ 6 ]
            Hanqing Zhao made changes -
            Assignee Original: Duy Tran [ 4afdac717a95 ] New: Hanqing Zhao [ 6fe161a6ec6b ]
            Kat N made changes -
            Due Date New: 07/Feb/2025

              6fe161a6ec6b Hanqing Zhao
              e54f8a037344 Fernando S
              Affected customers:
              5 This affects my team
              Watchers:
              17 Start watching this issue

                Created:
                Updated:
                Resolved: