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  1. Atlassian Guard
  2. ACCESS-2095

Discovered Products does not show all expected products

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      Issue Summary

      Sites created by managed accounts should show up under organizations Discovered Products (Discover products your users administer). Occasionally, some instances might not show up in the UI as intended, which can affect admin alerts since both the user interface and email notifications rely on the same service.

      Steps to Reproduce

      N/A

      Expected Results

      • Have all instances created by managed accounts appearing in the UI for admin review;
      • Receive notifications, if Email me when managed accounts create new products is enabled, when these same instances get created;
         

      Actual Results

      • Some instances do not show under Discovered Products, or show with increased delay;
      • Notifications for these instances never reach admins;

      Workaround

      Currently, there is no known workaround for this behavior. A workaround will be added here when available

            [ACCESS-2095] Discovered Products does not show all expected products

            Hanqing Zhao added a comment -

            Updates for ACCESS-2095:
             
            This fix has been released in prod, it fixes the issue that

            • Some unexpected products are shown in discovered product list by mistake.
            • Some products created by managed users are missing from discovered product list.
            • Products appearing and disappearing from discovered product list occasionally.

            The fix release in prod won’t proactively correct the problematic records, as it relies on the natural trigger from ESSOT events to correct it.

            Next Step:

            • Impact Analysis of this bug
            • Customer communication for the proactive fix
            • Proactively fix incorrect records in production

            Meanwhile if customer believes there's product missing from their discovered product list, please reach out to 6fe161a6ec6b to check and manually fix it.

            Hanqing Zhao added a comment - Updates for  ACCESS-2095 :   This fix has been released in prod, it fixes the issue that Some unexpected products are shown in discovered product list by mistake. Some products created by managed users are missing from discovered product list. Products appearing and disappearing from discovered product list occasionally. The fix release in prod  won’t proactively correct  the problematic records, as it relies on the natural trigger from ESSOT events to correct it. Next Step : Impact Analysis of this bug Customer communication for the proactive fix Proactively fix incorrect records in production Meanwhile if customer believes there's product missing from their discovered product list, please reach out to 6fe161a6ec6b to check and manually fix it.

              6fe161a6ec6b Hanqing Zhao
              e54f8a037344 Fernando S
              Affected customers:
              5 This affects my team
              Watchers:
              16 Start watching this issue

                Created:
                Updated:
                Resolved: