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Bug
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Resolution: Fixed
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High
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7
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Severity 3 - Minor
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Warranty
Issue Summary
Sites created by managed accounts should show up under organizations Discovered Products (Discover products your users administer). Occasionally, some instances might not show up in the UI as intended, which can affect admin alerts since both the user interface and email notifications rely on the same service.
Steps to Reproduce
N/A
Expected Results
- Have all instances created by managed accounts appearing in the UI for admin review;
- Receive notifications, if Email me when managed accounts create new products is enabled, when these same instances get created;
Actual Results
- Some instances do not show under Discovered Products, or show with increased delay;
- Notifications for these instances never reach admins;
Workaround
Currently, there is no known workaround for this behavior. A workaround will be added here when available
- is addressed by
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BIRDO-1256 Loading...
- is related to
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ACE-6999 You do not have permission to view this issue
[ACCESS-2095] Discovered Products does not show all expected products
| Resolution | New: Fixed [ 1 ] | |
| Status | Original: In Progress [ 3 ] | New: Closed [ 6 ] |
Updates for ACCESS-2095:
This fix has been released in prod, it fixes the issue that
- Some unexpected products are shown in discovered product list by mistake.
- Some products created by managed users are missing from discovered product list.
- Products appearing and disappearing from discovered product list occasionally.
The fix release in prod won’t proactively correct the problematic records, as it relies on the natural trigger from ESSOT events to correct it.
Next Step:
- Impact Analysis of this bug
- Customer communication for the proactive fix
- Proactively fix incorrect records in production
Meanwhile if customer believes there's product missing from their discovered product list, please reach out to 6fe161a6ec6b to check and manually fix it.
| Due Date | Original: 07/Feb/2025 | New: 07/Mar/2025 |
| Comment | [ The fix has been deployed and rolled out 100% to production, customers should stop seeing products keep appearing and disappearing occasionally in the Discovered Product List. We are currently working on the clean up, getting all the incorrect records and proactively fixing them ] |
| Status | Original: Needs Triage [ 10030 ] | New: In Progress [ 3 ] |
| Resolution | Original: Fixed [ 1 ] | |
| Status | Original: Closed [ 6 ] | New: Needs Triage [ 10030 ] |
| Comment | [ The fix has been rolled out 100% to production, customers should not see products appearing and disappearing occasionally in the Discovered Product List. We are currently working on getting all the records that has incorrect `created_by` field and proactively fix them. ] |
| Resolution | New: Fixed [ 1 ] | |
| Status | Original: In Review [ 10051 ] | New: Closed [ 6 ] |
| Assignee | Original: Duy Tran [ 4afdac717a95 ] | New: Hanqing Zhao [ 6fe161a6ec6b ] |
How can this be closed?
We just had a Jira Instance appear under Discovered Products, which was created by a former User 3 years ago!
The best thing is, I now had to create a support ticket, because I am not able to access the isntance as an admin.