• Type: Bug
• Resolution: Unresolved
• Priority: Low
• Component/s: Shadow IT - Discovered products
• Labels:

  None

[ACCESS-2062] Loading the Discovered Products page times out at scale

Nathan Spells made changes - 25/Feb/2025 3:38 PM

Remote Link

New: This issue links to "Page (Confluence)" [ 991559 ]

Cosmin-Gabriel Moflic made changes - 20/Jan/2025 11:08 AM

Description

Original: h3. Issue Summary The Discovered Products page fails to load and displays the “Something went wrong” message in the UI, this happens with organizations with large amounts of discovered products causing the endpoint that retrieves the information to time out h3. Steps to Reproduce  # Go to admin.atlassian.com and select your organization  # Click on *Security*  # Click on *Discovered products* h3. Expected Results The page should load and display information about your discovered products h3. Actual Results The page times out and fails to load h3. Workaround No workaround.

New: h3. Issue Summary The Discovered Products page fails to load and displays the “Something went wrong” message in the UI, this happens with organizations with large amounts of discovered products causing the endpoint that retrieves the information to time out h3. Steps to Reproduce  # Go to admin.atlassian.com and select your organization  # Click on *Security*  # Click on *Discovered products* h3. Expected Results The page should load and display information about your discovered products h3. Actual Results The page times out and fails to load h3. Workaround You can download an export of the Discovered Products by navigating to: {code:java} https://admin.atlassian.com/gateway/api/admin/v1/orgs/{orgID}/products/unmanaged/export {code} Replace \{orgID} with your organization ID

Cosmin-Gabriel Moflic made changes - 20/Jan/2025 10:26 AM

Description

Original: h3. Issue Summary The Discovered Products page fails to load and displays the “Something went wrong” message in the UI, this happens with organizations with large amounts of discovered products causing the endpoint that retrieves the information to time out h3. Steps to Reproduce  # Go to admin.atlassian.com and select your organization  # Click on *Security*  # Click on *Discovered products* h3. Expected Results The page should load and display information about your discovered products h3. Actual Results The page times out and fails to load h3. Workaround You can download an export of the Discovered Products by navigating to: {code:java} https://admin.atlassian.com/gateway/api/admin/v1/orgs/{orgID}/products/unmanaged/export {code} Replace \{orgID} with your organization ID

New: h3. Issue Summary The Discovered Products page fails to load and displays the “Something went wrong” message in the UI, this happens with organizations with large amounts of discovered products causing the endpoint that retrieves the information to time out h3. Steps to Reproduce  # Go to admin.atlassian.com and select your organization  # Click on *Security*  # Click on *Discovered products* h3. Expected Results The page should load and display information about your discovered products h3. Actual Results The page times out and fails to load h3. Workaround No workaround.

SET Analytics Bot made changes - 06/Dec/2024 4:01 AM

Support reference count

New: 1

Fabio Hsu made changes - 05/Dec/2024 8:00 PM

Status

Original: Needs Triage [ 10030 ]

New: Gathering Impact [ 12072 ]

Pablo Bastos created issue - 04/Dec/2024 10:46 PM