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Suggestion
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Resolution: Unresolved
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None
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2
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Issue Summary
Give the Org admins the option to enable Jira mobile notifications for External users that are using the authentication with a one time passcode.
Steps to Reproduce
- While going to
https://admin.atlassian.com/o/<your_org_ID>/external-users the users listed under the policy will not receive Jira mobile notifications.
Expected Results
Have an option to enable/disable Jira mobile notifications for user under "External users" that are using the authentication with a one time passcode.
Actual Results
Users with MFA in the External User policy under "https://admin.atlassian.com/o/<your_org_ID>/external-users" and authenticated with a one time passcode will stop getting notification pushes on Jira mobile app.
At the moment, users under the "External users" don't receive mobile notifications as per the What's external user security?.
"Additionally, we block external users from:
Viewing your organization's product data through mobile push notifications"
Workaround
Currently there is no known workaround for this behavior. A workaround will be added here when available.
[ACCESS-2022] Have the option to enable Jira mobile notifications for users under the External users Policy
| Support reference count | Original: 1 | New: 2 |
| Description |
Original:
h3. Issue Summary
Give the Org admins the option to enable Jira mobile notifications for External users. {color:#0747a6}_Have the option to enable Jira mobile notifications for users under the External users Policy_{color} h3. Steps to Reproduce # While going to https://admin.atlassian.com/o/<your_org_ID>/external-users the users listed under the policy will not receive Jira mobile notifications. h3. Expected Results Have an option to enable Jira mobile notifications for user under "External users". h3. Actual Results At the moment, users under the "External users" don't receive mobile notifications as per the [What's external user security?|https://support.atlassian.com/security-and-access-policies/docs/what-is-external-user-security/#:~:text=Additionally%2C%20we%20block%20external%20users%20from]. {color:#0747a6}_"Additionally, we block external users from:_{color} {color:#0747a6}_Viewing your organization's product data through mobile push notifications"_{color} h3. Workaround Currently there is no known workaround for this behavior. A workaround will be added here when available. |
New:
h3. Issue Summary
Give the Org admins the option to enable Jira mobile notifications for External users that are using the authentication with a *one time* passcode. h3. Steps to Reproduce # While going to [https://admin.atlassian.com/o/]<your_org_ID>/external-users the users listed under the policy will not receive Jira mobile notifications. h3. Expected Results Have an option to enable/disable *Jira mobile notifications* for user under "External users" that are using the authentication with a *one time* passcode. h3. Actual Results Users with MFA in the External User policy under "{*}{color:#0747a6}[https://admin.atlassian.com/o/]<your_org_ID>/external-users{color}{*}" and authenticated with a one time passcode will stop getting notification pushes on Jira mobile app. At the moment, users under the "External users" don't receive mobile notifications as per the [What's external user security?|https://support.atlassian.com/security-and-access-policies/docs/what-is-external-user-security/#:~:text=Additionally%2C%20we%20block%20external%20users%20from]. {color:#0747a6}_"Additionally, we block external users from:_{color} {color:#0747a6}_Viewing your organization's product data through mobile push notifications"_{color} h3. Workaround Currently there is no known workaround for this behavior. A workaround will be added here when available. |
| Support reference count | New: 1 |